Installation Lead in London

Role Overview We create unimagined connections between humanity and nature, and as our Installation Lead, you'll bring that vision to life in the UK's most prestigious spaces. You'll install breathtaking living walls and biophilic environments across luxury hotels, premium offices, and high-end residences that improve wellbeing and promote sustainability. As the trusted face of the business on site, your technical excellence and professionalism will uphold our world-class reputation and generate the referrals that fuel our growth. This role offers a clear career pathway to Senior Installation Lead with structured development and salary progression for professionals who value premium standards, lead a team well and make a meaningful impact on our clients and operation. Main Duties and Responsibilities: The role includes the following activities while it is not limited to them Installation Excellence * Lead and execute professional installations of live, artificial, and preserved planting displays in luxury and commercial environments * Interpret technical drawings, proposals, and design specifications from the Sales Department with precision * Select and use appropriate tools, fixtures, and mounting systems to ensure safe, secure, and aesthetically perfect installations * Conduct thorough quality checks to ensure all displays meet company standards and design intent * Perform on-site adjustments, repairs, snagging, and post-installation corrections as required * Ensure proper plant care protocols are completed before handover to clients Client Relationship Management * Act as the primary representative on site, delivering exceptional customer service * Communicate professionally and courteously with clients, addressing queries and concerns in real-time * Provide clients with care instructions and maintenance guidance where appropriate * Represent brand values and mission in every client interaction * Work respectfully and non-disruptively in occupied commercial and luxury residential spaces Team Collaboration & Logistics * Collaborate closely with the Head of Projects, Warehouse Supervisor, and Customer Support to ensure seamless project delivery * Assist with loading, unloading, and transporting displays, products, tools, and equipment to job sites * Support team members to meet project deadlines and maintain delivery schedules * Maintain immaculate vehicle and tool housekeeping standards (5-star expectation) Health, Safety & Compliance * Adhere to all health and safety procedures, protecting yourself, colleagues, and clients * Maintain current CSCS Card, IPAF certification, and other construction site credentials * Use appropriate PPE at all times and ensure safe working practices * Manage waste disposal and site cleanup in accordance with site rules and environmental standards What We're Looking For Qualifications: * Valid UK full and clean driving licence: * CSCS Card (minimum), * IPAF certification preferred or the willingness to be trained * First Aid at Work certification preferred or the willingness to train Required Experience: Minimum 2-3 years in planting, landscaping, interior fit-out, or similar trades Experience interpreting technical drawings, specifications, and design proposals Desirable Experience: Experience with biophilic design, living walls, or luxury interior planting Knowledge of plant care and horticultural best practices Experience working in high-end residential or commercial environments Skills: Excellent Customer-facing skills: Professional communication, rapport and relationship building skills with the ability to represent a premium brand on site Physical capability: Able to lift heavy items, work at height, and manage physically demanding tasks Carpentry, joinery, or general construction skills. Confident using power tools, hand tools, and installation equipment safely and effectively