At a Glance
- Tasks: Lead and inspire a team of customer service advisors to deliver exceptional support.
- Company: Join Fresh Direct, a leading foodservice business with a vibrant culture.
- Benefits: Competitive salary, generous holiday allowance, and discounts on delicious food.
- Other info: Diverse and inclusive workplace where your unique talents are celebrated.
- Why this job: Make a real impact by empowering your team and enhancing customer experiences.
- Qualifications: Experience in team management, strong communication skills, and a positive attitude.
Customer Support Team Manager
£32,123 per annum - + brilliant rewards and recognition scheme, Excellent career development.
This is a full-time role working 37.5hrs per week. The shifts are 8.5hrs, between 7am-5pm and working 1 in 3 weekends but full flexibility is required.
Are you passionate about customer service? Do you enjoy leading a team? If so, this could be the role for you!
We are currently recruiting for a Contact Centre Team Manager to join the Customer Support Team in Fresh Direct Bicester Contact Centre. As a Fresh Direct Team Manager, you’ll be responsible for leading and motivating a team of up to 15 Customer Service Advisors and be accountable for the recruitment, selection, ongoing performance, and development of your team whilst leading a culture of empowerment where every service opportunity is realised. You will be the key communication link between advisors and the wider business, ensuring effective proactive communication across your team. After successful completion of your probation there is a potential for this role to be Hybrid.
What you’ll be doing:
- Direct management of between 12 – 15 customer support advisors ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required.
- Support and identify opportunities to improve revenue and customer experience.
- Explain goals and objectives clearly and deliver important messages to teams.
- Work to KPIs, aligned to our business objectives incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.
What we are looking for:
- Experience at Team Manager or supervisor level, ideally in a contact centre environment managing a customer support-based team.
- Confident, self-motivated and positive attitude with strong commercial awareness.
- Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires and promotes confidence within a Team.
What you will get:
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance, with option to purchase more.
- Recognition awards and Incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more….
All your information will be kept confidential according to EEO guidelines. At Fresh Direct everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Fresh Direct and we recognise that Fresh Direct can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Fresh Direct is built on a passion for food and feeding the nation, dedicated to making life as easy and efficient for the chefs, cooks and caterers we serve across the country. We are the leading specialist supplier of locally and globally sourced fresh produce and dairy across Great Britain, bringing the best of the seasons to chefs’ menus.
Remote Team Manager in Stoke-on-Trent employer: Fresh Direct
Fresh Direct is an exceptional employer that prioritises employee growth and development, offering a competitive salary alongside a brilliant rewards and recognition scheme. With a strong commitment to fostering a diverse and inclusive culture, employees are encouraged to define the company culture while enjoying generous benefits such as discounts on award-winning products and real career opportunities within Sysco, the world’s leading foodservice business.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Team Manager in Stoke-on-Trent
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Fresh Direct's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. We want to hear how you inspire and motivate others, so be ready to share those experiences.
✨Tip Number 3
Prepare questions for your interviewers! Show your enthusiasm by asking about team dynamics, growth opportunities, and how they measure success. It’s a great way to demonstrate your interest in the role and the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your professionalism.
We think you need these skills to ace Remote Team Manager in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! We want to see how you’ve made a difference in previous roles and how you can bring that same energy to our team.
Tailor Your Application:Make sure to customise your application to highlight your experience as a Team Manager or supervisor. We’re looking for specific examples of how you’ve led teams and improved customer experiences, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your goals and achievements are easy to understand. This will help us see your potential right away!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Fresh Direct!
How to prepare for a job interview at Fresh Direct
✨Know Your Team Management Skills
Make sure you can talk confidently about your experience managing teams, especially in a contact centre environment. Prepare examples of how you've motivated your team and improved performance, as this will show you're the right fit for leading a group of Customer Service Advisors.
✨Understand the Company Culture
Fresh Direct values diversity and inclusion, so do your homework on their culture. Be ready to discuss how you can contribute to defining and enhancing that culture, and share any experiences where you've fostered an inclusive environment in your previous roles.
✨Prepare for KPI Discussions
Since the role involves working to KPIs, brush up on your knowledge of key performance indicators relevant to customer service. Think of specific metrics you've worked with before and be prepared to explain how you achieved or exceeded those targets.
✨Showcase Your Communication Skills
As a Team Manager, you'll need to be an effective communicator. Practice articulating your thoughts clearly and concisely, especially when discussing how you would relay important messages to your team and ensure proactive communication across the business.
