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For Companies At a Glance
- Tasks: Support technical infrastructure solutions in cloud and on-premise environments.
- Company: Join Sysco, a global leader in food distribution, committed to diversity and inclusion.
- Benefits: Enjoy a hybrid work model with opportunities for regional travel and corporate perks.
- Why this job: Be part of a collaborative team that values your unique talents and fosters growth.
- Qualifications: Strong troubleshooting skills and experience in cloud platforms are essential.
- Other info: Sysco celebrates individuality and supports applicants throughout the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Sysco are recruiting for a Hybrid Cloud Engineer to join the Europe Infrastructure Team on a full-time, permanent basis. Reporting to the Infrastructure Operations Team Lead, this is a hybrid role based within the UK (London or Ashford) or Ireland (Dublin or Limerick) with occasional European travel required. Working at a senior technical level, you will be responsible for supporting technical infrastructure solutions across both on-premise and public cloud environments for Sysco Europe. This role is focused on delivering premium support services to internal customers and enabling business success. You will be part of a large, multinational environment, collaborating with global infrastructure teams and engaging with internal clients and third-party vendors.
Key Responsibilities
- Manage ITSM queues, ensuring infrastructure incidents and problems are resolved within SLA and to end-user satisfaction
- Work across multiple infrastructure technologies including compute, storage, cloud, and remote desktop
- Follow change management processes to document, implement, and verify changes
- Proactively diagnose and resolve system issues, including vulnerability remediation
- Document and transfer knowledge to peers and end users
- Own and resolve reported issues through to successful completion
- Escalate unresolved issues to internal teams or vendors, ensuring timely resolution
- Participate in projects for new acquisitions, updated solutions, and architecture reviews
- Support monitoring solutions and prepare accurate, timely reports
- Build and maintain strong relationships across global regions (EMEA, NA, LATAM, APAC)
- Contribute to the globalisation of Sysco’s infrastructure services
- Participate in an on-call rota for out-of-hours support
- Mentor, coach, and act as a point of escalation for team members
About You
You are a technically strong, self-motivated infrastructure professional who thrives in a collaborative and fast-paced environment. You have deep experience in enterprise support, cloud platforms, and IT operations, with a proactive approach to problem solving and a passion for delivering quality service.
Skills and Experience
Key Skills & Abilities:
- Strong troubleshooting and diagnostic skills
- Methodical under pressure, highly organised, detail-oriented, and results-driven
- Team player, knowledge sharer, and self-starter
- Familiarity with ITIL processes preferred
Technical Experience:
- Storage: Dell Compellent/PowerStore/PowerScale, HPE Nimble
- Windows Server (inc. AD, DNS, DHCP, GPO, Certificate Services)
- Microsoft SQL Server
- Office 365 (Licensing, Migration, Patching, Hybrid setups)
- Backup products/strategies
- High Availability, Disaster Recovery, Business Continuity strategies
- Relevant industry certifications
At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Hybrid Cloud Engineer employer: Fresh Direct
Contact Detail:
Fresh Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Cloud Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Dell Compellent and Microsoft SQL Server. Being able to discuss your hands-on experience with these tools during interviews will demonstrate your technical expertise.
✨Tip Number 2
Highlight your experience with ITIL processes, as this is preferred for the role. Be prepared to share examples of how you've applied these processes in previous positions to improve service delivery and incident management.
✨Tip Number 3
Since this role involves collaboration across global teams, emphasise your ability to work in diverse environments. Share any experiences you have had working with international teams or managing projects that required cross-regional communication.
✨Tip Number 4
Prepare to discuss your problem-solving approach, especially in high-pressure situations. Use specific examples from your past roles where you successfully diagnosed and resolved complex infrastructure issues to showcase your skills.
We think you need these skills to ace Hybrid Cloud Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Hybrid Cloud Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your technical experience with cloud platforms, IT operations, and troubleshooting skills. Provide specific examples of past projects or roles that demonstrate your ability to manage infrastructure solutions.
Showcase Soft Skills: Sysco values collaboration and a proactive approach. Make sure to include examples of how you've worked effectively in teams, mentored others, or contributed to a positive work environment in your application.
Tailor Your Cover Letter: Craft a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company culture at Sysco. Mention how you can contribute to their diverse and inclusive environment.
How to prepare for a job interview at Fresh Direct
✨Understand the Role
Make sure you have a clear understanding of the Hybrid Cloud Engineer role and its responsibilities. Familiarise yourself with the technologies mentioned in the job description, such as Dell Compellent, Microsoft SQL Server, and Office 365. This will help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and resolved complex system issues. Highlight your methodical approach under pressure and how you ensure end-user satisfaction, as these are key aspects of the role.
✨Emphasise Collaboration
Since this role involves working with global teams and internal clients, be ready to discuss your experience in collaborative environments. Share instances where you've built strong relationships across different regions or worked effectively with third-party vendors.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting abilities and knowledge of ITIL processes. Practice articulating your thought process when faced with hypothetical situations related to infrastructure incidents or change management.
