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- Tasks: Provide top-notch customer service via phone and email, handling orders and queries.
- Company: Join Fresh Direct, a passionate team under the Sysco global family, known for quality produce.
- Benefits: Enjoy discounts on delicious food, generous holidays, recognition awards, and career growth opportunities.
- Why this job: Be part of a vibrant culture focused on customer satisfaction and personal development.
- Qualifications: Previous customer service experience, attention to detail, and strong problem-solving skills required.
- Other info: Potential for hybrid work after probation; shifts include weekends.
The predicted salary is between 19400 - 22000 £ per year.
Job DescriptionCustomer Support Specialist – ( 9 month Secondment)£27,107 + Bonus £1200 Per Annum+ brilliant rewards and recognition schemeBicester – Fresh DirectThis is a full-time role working 37.5hrs per week. The shifts are 8.5hrs, between 7am-5pm and working 1 in 3 weekends.At Fresh Direct we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world. Fresh Direct, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.As a Customer Care Specialist , you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email.After successful completion of your probation there is a potential for this role to be HybridKey Activities & Responsibilities:Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.Achieving set KPI’S in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.Develop and maintain department structure to understand impact of customer service function across the businessDevelop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.Have a detailed knowledge of allocated customers business, expectations and requirements.Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.Ensure that all customer Comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.Maintain effective communication between customer and Fresh Direct, scheduling call backs when required and ensuring customer mailbox is maintained via emails.Communicate with internal departments to ensure processes run smoothly Key Attributes:Previous office/customer service environment requiredPassion for excellent customer serviceExcellent attention to detailConfident problem solving and decision-making skillsSelf-motivated with a desire to exceed set standardsPC LiterateWhat you\’ll get:Huge discount on all sorts of lovely food and award-winning productsGenerous holiday allowanceRecognition awards and IncentivesPensionReal career opportunities – being part of Sysco, the world’s leading foodservice business, opens up a world of possibilityAnd much more….Apply now…
Customer Support Advisor employer: Fresh Direct
Contact Detail:
Fresh Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with Fresh Direct's product range and customer service philosophy. Understanding their offerings will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice common customer service scenarios that may arise in the role. Being able to articulate how you would handle specific situations can showcase your problem-solving skills and readiness for the job.
✨Tip Number 3
Network with current or former employees of Fresh Direct on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and customer service strategies at Fresh Direct. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any previous roles where you handled customer queries, processed orders, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've solved customer problems in the past and how you can contribute to Fresh Direct's goals.
Highlight Key Skills: In your application, focus on skills that are crucial for the role, such as attention to detail, problem-solving abilities, and effective communication. Use bullet points to make these stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for a Customer Support Advisor.
How to prepare for a job interview at Fresh Direct
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with Fresh Direct's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved customer issues. Highlight your decision-making process and how you ensured a positive outcome, as this role requires confident problem-solving abilities.
✨Know the Company and Its Products
Familiarise yourself with Fresh Direct's range of products and their commitment to quality. Showing that you understand their business and can relate it to your role will impress the interviewers and demonstrate your genuine interest.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your customer interaction skills. Practice handling common customer queries or complaints, as this will showcase your ability to communicate effectively and maintain professionalism under pressure.
