Customer Supply Planning Manager
Customer Supply Planning Manager

Customer Supply Planning Manager

Ashford Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage supply chain planning and optimise demand processes for key customers.
  • Company: Join Brakes, the UK's largest foodservice supplier, committed to quality and diversity.
  • Benefits: Enjoy generous holidays, staff discounts, recognition awards, and career progression opportunities.
  • Why this job: Be part of a dynamic team driving growth in a diverse and inclusive environment.
  • Qualifications: Experience in supply chain, strong Excel skills, and a proactive mindset are essential.
  • Other info: We support adjustments during recruitment and encourage everyone to apply.

The predicted salary is between 36000 - 60000 £ per year.

Customer Supply Planning Manager

  • Full-time
  • Department: Supply Chain and Operations (Central Supporting Roles)
  • Job Description

    Brakes have an opportunity for a Customer Supply Planning Manager to join the Product Supply team on a Full Time, Permanent basis.

    It will be your responsibility to support customer & business supply chain planning requirements, gathering demand insight & managing customer driven change within the network. You will also establish and develop collaborative relationships with Brakes key customers to facilitate best demand change intelligence gathering that supports best service for customers and lowest risk to Brakes.

    You’ll be instrumental in rolling out and embedding tactical plans in line with our ambitious growth strategy and you’ll bring functional expertise to ensure that we deliver, whilst keeping an eye on costs and creating an inclusive team working environment.

    This role requires you to work Monday-Friday, 39 hours per week, 8am – 5pm.

    Key Accountabilities and Responsibilities:

  • Collaborate with customers to gather forecasting insight for key demand events (promotions, allocations, menu changes, category switches events etc). Challenge, validate & analyse the impact & communicate simply and quickly across the Brakes Supply Chain & distribution network, specifically identifying concerns or decisions that need to be made.
  • Work with customers to gather insight relating to supply changes (bespoke product switches, bespoke supplier changes etc) and support with managing & communicating that change by working with customers, suppliers and across the Brakes supply chain & distribution network.
  • Collaborate with customers to ensure wastage risk against bespoke products is identified & tracked within 6 months of its shelf-life end or with sufficient time to take action to avoid waste.
  • Work with customers to ensure that bespoke product discontinuations are cleared from the Brakes Supply Chain & Distribution network within 14 weeks of delist or in line with the customer contract.
  • Build the appropriate relationships with internal sales teams to gather insight relating to sales driven change (e.g. customer brand switching or nominated to list line switches)
  • Ensure that feedback is provided to customers or sales teams on the quality of their insights
  • Live the Brakes values ensuring that change activities and communication with customers, suppliers and across the internal Brakes SC teams meets the criteria outlined in the values handbook.
  • Ensure that all customer change activity is understood at least four weeks of the change occurring & is known about / captured on the planning pipeline so that the appropriate resource can be allocated to it
  • Ensure that all known change activity is shared across the wider supply chain & that the capturing of product level forecasts are discussed & agreed with the demand team to ensure all information is value adding
  • About you:

    It is desirable that the successful candidate have proven experience in supply chain looking take the next step in their career and join a global organisation or someone who is commercially astute from within a large FMCG, retail or foodservice organisation. You will be proficient in the use of MS Office, in particular Excel and have an analytical mindset and experience of using an ERP system such as SAP. Previous experience working collaboratively with internal and external stakeholders at various levels in a professional capacity combined with strong negotiation and influencing skills are key to being successful in this position. This role is suitable for a positive, self-starter looking to drive change and continuous improvement with a high level of resilience who can think logically outside the box to problem solve.

    What you’ll receive:

  • A competitive salary
  • Generous holiday allowance, with option to purchase additional holiday days
  • Pension scheme
  • Huge discounts on all sorts of lovely food and award-winning products through our staff shop
  • Recognition awards and Incentives
  • Career progression opportunities – being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
  • Additional Information

    At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We\’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

    Brakes

    Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!

    Job Location

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    Customer Supply Planning Manager employer: Fresh Direct

    At Brakes, we pride ourselves on being the UK's largest foodservice supplier, offering a dynamic work environment in Ashford that fosters growth and inclusivity. As a Customer Supply Planning Manager, you'll benefit from generous holiday allowances, staff discounts, and recognition awards, all while collaborating with a diverse team dedicated to optimising supply chain processes. Join us to advance your career in a supportive culture that values your contributions and encourages professional development.
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    Contact Detail:

    Fresh Direct Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Customer Supply Planning Manager

    ✨Tip Number 1

    Network with professionals in the supply chain and operations field, especially those who have experience in FMCG or foodservice sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the role.

    ✨Tip Number 2

    Familiarise yourself with the latest trends and technologies in supply chain management, particularly those related to demand forecasting and ERP systems like SAP. This knowledge will not only boost your confidence but also demonstrate your commitment to staying current in the field.

    ✨Tip Number 3

    Prepare to discuss specific examples of how you've successfully managed customer-driven changes or collaborated with sales teams in previous roles. Highlighting these experiences will showcase your problem-solving skills and ability to work under pressure.

    ✨Tip Number 4

    Research Brakes and their approach to diversity and inclusion. Being able to articulate how your values align with theirs during the interview can set you apart as a candidate who is not only qualified but also a good cultural fit.

    We think you need these skills to ace Customer Supply Planning Manager

    Supply Chain Management
    Demand Forecasting
    Stakeholder Collaboration
    Change Management
    Analytical Skills
    Problem-Solving Skills
    Negotiation Skills
    Proficiency in MS Office (Excel)
    Experience with ERP Systems (e.g., SAP)
    Communication Skills
    Risk Management
    Project Management
    Adaptability
    Customer Relationship Management

    Some tips for your application 🫡

    Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Customer Supply Planning Manager position. Tailor your application to highlight relevant experiences that align with these requirements.

    Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in supply chain management, particularly within FMCG, retail, or foodservice sectors. Use specific examples to demonstrate your skills in stakeholder collaboration, negotiation, and problem-solving.

    Showcase Technical Skills: Make sure to mention your proficiency in MS Office, especially Excel, and any experience with ERP systems like SAP. Providing examples of how you've used these tools effectively in past roles can strengthen your application.

    Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention how your proactive and analytical mindset aligns with the company's goals and values.

    How to prepare for a job interview at Fresh Direct

    ✨Understand the Supply Chain Landscape

    Familiarise yourself with the key concepts of supply chain management, especially in the FMCG and foodservice sectors. Be prepared to discuss how your experience aligns with the responsibilities of the Customer Supply Planning Manager role.

    ✨Showcase Your Analytical Skills

    Since the role requires gathering forecasting insights and analysing impacts, be ready to provide examples of how you've used data analysis in previous roles. Highlight any specific tools or methodologies you’ve employed.

    ✨Demonstrate Stakeholder Collaboration

    This position involves working closely with various stakeholders. Prepare to share instances where you've successfully collaborated with teams or clients to achieve common goals, particularly in managing customer-driven changes.

    ✨Prepare for Scenario-Based Questions

    Expect questions that assess your problem-solving abilities and how you handle challenges in supply chain management. Think of scenarios where you identified risks or managed product discontinuations, and be ready to discuss your approach.

    Customer Supply Planning Manager
    Fresh Direct
    Location: Ashford
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    • Customer Supply Planning Manager

      Ashford
      Full-Time
      36000 - 60000 £ / year (est.)
    • F

      Fresh Direct

      100-200
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