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- Tasks: Provide top-notch customer service and support for orders via phone and email.
- Company: Join Fresh Direct, a passionate team within the global Sysco family.
- Benefits: Enjoy discounts on delicious food, generous holidays, and recognition awards.
- Other info: Potential for hybrid work after probation and great career growth opportunities.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 28110 - 29310 £ per year.
This is a full-time role working 37.5hrs per week. The shifts are 8.5hrs, between 7am-5pm and working 1 in 3 weekends. This role is a 12 month secondment.
At Fresh Direct we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world. Fresh Direct, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email. After successful completion of your probation there is a potential for this role to be hybrid.
Key Activities & Responsibilities:- Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
- Achieving set KPIs in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.
- Develop and maintain department structure to understand impact of customer service function across the business.
- Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
- Have a detailed knowledge of allocated customers' business, expectations and requirements.
- Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
- Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
- Ensure that all customer comments/complaints/correspondence is processed in accordance with Fresh Direct customer complaints procedure, and customer specific requirements.
- Maintain effective communication between customer and Fresh Direct, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
- Communicate with internal departments to ensure processes run smoothly.
- Previous office/customer service environment required.
- Passion for excellent customer service.
- Excellent attention to detail.
- Confident problem solving and decision-making skills.
- Self-motivated with a desire to exceed set standards.
- PC literate.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more…
Customer Care Specialist (Bicester) employer: Fresh Direct
Contact Detail:
Fresh Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist (Bicester)
✨Tip Number 1
Get to know the company! Before your interview, dive into Fresh Direct's values and mission. This will help you connect your experience with what they stand for, showing them you're not just another candidate.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or complaints. Being able to demonstrate your problem-solving skills in real-time can really set you apart during the interview.
✨Tip Number 3
Dress the part! Even if the role is remote or hybrid, looking professional can boost your confidence and make a great first impression. Remember, you want to show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care Specialist (Bicester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Specialist role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to Fresh Direct. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We’re looking for confident problem solvers who can think on their feet, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll be one step closer to joining our fantastic team at Fresh Direct!
How to prepare for a job interview at Fresh Direct
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what excellent customer service looks like, especially in a contact centre environment. Be ready to share examples of how you've handled customer queries or complaints in the past.
✨Familiarise Yourself with Fresh Direct
Do some research on Fresh Direct and their product range. Knowing about their fresh and speciality produce will show your genuine interest in the company. You might even want to mention a few products you love during the interview!
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Think of a few scenarios where you successfully resolved a problem and be ready to discuss your thought process. This will demonstrate your confident problem-solving skills.
✨Show Off Your Attention to Detail
Since accuracy is key in this role, prepare to highlight instances where your attention to detail made a difference. Whether it’s in data entry or managing customer communications, having concrete examples will help you stand out.