CRM Executive in Ashford

As the Salesforce CRM Executive at Sysco, you will play a key role in supporting the day-to-day operational use of Salesforce across our EU business, ensuring smooth system performance, strong user adoption, and continuous improvement of our CRM processes. You will be responsible for managing BAU queries, supporting change requests, and contributing to the ongoing development of Salesforce through testing, training, and minor configuration work. Working closely with Business Analysts, Cloud Owners, and stakeholders across multiple EU markets, you will help ensure that Salesforce is used effectively, consistently, and in line with EU governance standards. This role is ideal for someone who enjoys problem-solving, collaborating with diverse teams, and driving operational excellence within a fast-paced environment. This position offers a remote working arrangement from anywhere within the UK or EU and occasional travel will be required.

Responsibilities

• Manage all business user queries within agreed SLAs, including support requests, change requests, and incident resolution.
• Collaborate with the EU Development Team and wider Tech teams when escalation or technical input is required.
• Monitor BAU KPIs to ensure strong adoption and consistent use of Salesforce across EU markets.
• Maintain accurate documentation for all relevant clouds and processes.
• Identify opportunities to improve Salesforce processes, configurations, and ways of working.
• Support CRM governance processes, including prioritisation and adherence to agreed methodologies.
• Carry out minor Salesforce configurations to support business needs and system enhancements.
• Ensure all changes follow established change-management processes.
• Work with Business Analysts and Cloud Owners to gather feedback and elicit requirements from business functions.
• Support testing, training, deployment, and embedding of new Salesforce features and cloud deliverables.
• Coordinate and deliver communications, demos, and training sessions for business users.
• Support the engagement and communication with CRM Super Users across EU.

About You

To be successful in this role, you’ll bring previous experience working with Salesforce in a multi-functional environment, ideally within a large or complex organisation. You’ll have strong customer service skills, excellent communication abilities, and a passion for helping users get the most out of the platform. You’ll have:

• Hands-on Salesforce experience, with Salesforce Administrator Certification desirable.
• Experience working in Agile environments, including user story writing and sprint ceremonies.
• Strong organisational skills and the ability to thrive in a busy, fast-paced setting.
• A solid understanding of Salesforce capabilities and the ability to match business needs to platform solutions.
• Desirable experience with Jira, Signavio, Office applications, or D365.

You’ll be someone who enjoys solving problems, supporting colleagues, and contributing to the continuous improvement of a business-critical platform used across Sales, Service, and Marketing teams.

What you’ll receive

• Early Access to Your Earnings: Use our dedicated Wage Stream app to access your earned salary whenever you need it, helping you manage your finances with ease and confidence.
• Flexible Time Off: Take advantage of the option to purchase additional annual leave.
• Comprehensive Wellbeing & Health Support: Benefit from our Employee Assistance Programme, offering confidential mental health support, 24/7 GP appointments, physiotherapy, flu vaccinations, eye tests and a wide range of health services for you and your family.
• Competitive Pension Scheme: Secure your future with our robust pension plan designed to help you plan long term.
• Life Assurance: Peace of mind with life assurance coverage designed to protect you and your loved ones.
• Exclusive Discounts: Enjoy access to Sysco Perks, where you’ll find discounts on everything from gym memberships to your weekly grocery shop.
• Special Sysco Product Discounts: Get the chance to purchase our food products at significantly reduced prices.
• Free Mortgage Advice: Navigate the property market with confidence thanks to complimentary expert mortgage guidance.
• Enhanced Family-Friendly Leave: Our policies support you through important life moments, offering greater flexibility and care for you and your family.

At Sysco GB everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco GB and we recognise that Sysco GB can only thrive when everyone feels they belong. We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.