Patient Relations Coordinator

Patient Relations Coordinator – Fixed Term until December 2026

At Fresenius Medical Care, we’re dedicated to improving the lives of patients with chronic kidney disease through innovative, high-quality products and treatments. Our vision “Creating a future worth living. For patients. Worldwide. Every day.” guides everything we do. With over 125,000 people working across 3,700 dialysis centres and 39 manufacturing sites worldwide, we provide direct patient care through our Care Delivery network, develop and supply medical products, therapies, digital solutions via Care Enablement, and accelerate transformation through our FME Reignite strategy. Our values drive us: We Care for our patients, each other, and our communities. We Connect across teams and borders to deliver excellence together. And we Commit to doing things the right way, growing with purpose, and leading kidney care with innovation and compassion.

This is a full-time, fixed-term opportunity with two positions available, running until approximately December 2026. The role involves working 37.5 hours per week, Monday to Friday from 9am to 5pm. Both positions are based at our Head Office in Huthwaite, Nottinghamshire.

Are you an accurate and efficient individual with Customer Service experience, looking for a role within an organisation where the work you do will really make a difference?

We are looking for somebody with a good telephone manner who enjoys interacting with patients and colleagues to work as part of our friendly and dedicated Customer Care team, here at our Head Office in Huthwaite.

We would like you to be comfortable using all of the standard software packages and we can provide the training for our bespoke in-house systems.

Your Responsibilities:

• Ensure the timely order input for allocated accounts e.g., medications or other medical equipment.
• Maintain up to date records notifying the Pharmacy department of any changes.
• Review the back-order information daily to assess and resolve issues.
• Deal with customer queries, keeping them up to date of any problems relating to availability, delivery etc.

Your Profile:

• Strong PC and IT skills, including Word, Excel, and PowerPoint; SAP and Office 365 experience
• Proven customer service experience, including telephone and written communication
• Confident in problem-solving via telephone and handling customer queries professionally
• Accurate keyboard skills and familiarity with electronic email systems
• Self-motivated with excellent verbal and written communication skills at all levels
• Able to work effectively under pressure and meet deadlines
• Strong team player with the ability to work independently
• Flexible approach to working hours, including potential weekend shifts and varied patterns between 8am–5pm (with prior notice)

Our Offer for you:

Here at Fresenius Medical Care, we value the contribution of our people and ensure that we offer industry-leading rewards and progression.

We offer a competitive salary, alongside a wealth of other fantastic benefits listed below:

• Company Pension Scheme
• Life Assurance
• 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service
• Health shield – Company paid health cash plan
• Training and Development
• Long Service Vouchers
• bhsf RISE – our Health and Wellbeing hub with 24/7 access to GP’s and Counsellors
• Blue Light card – providing thousands of amazing discounts online and on the high street

There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have – all dedicated to your professional journey.

Customer Care posts will be subject to a Basic DBS Disclosure

Fresenius Medical Care is an equal opportunities employer