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- Tasks: Support patients by managing orders and resolving queries in a friendly team.
- Company: Join Fresenius Medical Care, a leader in kidney care innovation.
- Benefits: Enjoy competitive salary, generous holiday, and health cash plan.
- Other info: Flexible working hours with excellent training and development opportunities.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Customer service experience and strong IT skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
At Fresenius Medical Care, we’re dedicated to improving the lives of patients with chronic kidney disease through innovative, high-quality products and treatments. Our vision “Creating a future worth living. For patients. Worldwide. Every day.” guides everything we do.
This role is a full time, fixed term position until approx. August 2027, 37.5 hours per week, working Monday to Friday 9am to 5pm. Our head office is based in Huthwaite, Nottinghamshire.
Are you an accurate and efficient individual with Customer Service experience, looking for a role within an organisation where the work you do will really make a difference? We are looking for somebody with a good telephone manner who enjoys interacting with patients and colleagues to work as part of our friendly and dedicated Customer Care team, here at our Head Office in Huthwaite.
Your Responsibilities:
- Ensure the timely order input for allocated accounts e.g., medications or other medical equipment.
- Maintain up to date records notifying the Pharmacy department of any changes.
- Review the back-order information daily to assess and resolve issues.
- Deal with customer queries, keeping them up to date of any problems relating to availability, delivery etc.
Your Profile:
- Strong PC and IT skills, including Word, Excel, and PowerPoint; SAP and Office 365 experience
- Proven customer service experience, including telephone and written communication
- Confident in problem-solving via telephone and handling customer queries professionally
- Accurate keyboard skills and familiarity with electronic email systems
- Self-motivated with excellent verbal and written communication skills at all levels
- Able to work effectively under pressure and meet deadlines
- Strong team player with the ability to work independently
- Flexible approach to working hours, including potential weekend shifts and varied patterns between 8am–5pm (with prior notice)
Our Offer for you:
Here at Fresenius Medical Care, we value the contribution of our people and ensure that we offer industry-leading rewards and progression. We offer a competitive salary, alongside a wealth of other fantastic benefits listed below:
- Company Pension Scheme
- Life Assurance
- 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service
- Company paid health cash plan
- Training and Development
- Long Service Vouchers
- Employee Assistance Program (EAP)
- Blue Light card – providing thousands of amazing discounts online and on the high street
There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.
Customer Care posts will be subject to a Basic DBS Disclosure. Fresenius Medical Care is an equal opportunities employer.
Patient Relations Co-ordinator employer: Fresenius Medical Care
Contact Detail:
Fresenius Medical Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Relations Co-ordinator
✨Tip Number 1
Get to know the company! Before your interview, dive into Fresenius Medical Care's mission and values. Understanding their commitment to patient care will help you connect your experience with what they stand for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your customer service experience and show off that friendly telephone manner they’re looking for.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past where you’ve handled customer queries effectively. Be ready to share these stories during your interview to demonstrate how you can tackle challenges head-on.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Patient Relations Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant IT skills to show us you’re a great fit for the Patient Relations Coordinator role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about improving patient care. Share specific examples of how you've successfully handled customer queries or resolved issues in the past, as this will resonate with our values.
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients and colleagues, make sure your written application is clear and professional. Use proper grammar and structure to demonstrate your strong verbal and written communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Fresenius Medical Care
✨Know the Company Inside Out
Before your interview, take some time to research Fresenius Medical Care. Understand their mission, values, and the specific role of a Patient Relations Coordinator. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or handled difficult situations over the phone, as these will be key points to discuss.
✨Demonstrate Your IT Proficiency
Familiarise yourself with the software mentioned in the job description, like Word, Excel, and Office 365. If you have experience with SAP, make sure to mention it. Being able to confidently discuss your technical skills will give you an edge during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what a typical day looks like for a Patient Relations Coordinator. This shows that you’re engaged and serious about the position.