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- Tasks: Support patients by managing orders and resolving queries in a friendly team.
- Company: Join Fresenius Medical Care, a leader in kidney care innovation.
- Benefits: Enjoy competitive salary, generous holiday, and health cash plan.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Customer service experience and strong IT skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
At Fresenius Medical Care, we’re dedicated to improving the lives of patients with chronic kidney disease through innovative, high-quality products and treatments. Our vision “Creating a future worth living. For patients. Worldwide. Every day.” guides everything we do.
This role is a full time, fixed term position until approx. December 2026, 37.5 hours per week, working Monday to Friday 9am to 5pm. Our head office is based in Huthwaite, Nottinghamshire.
We are looking for somebody with a good telephone manner who enjoys interacting with patients and colleagues to work as part of our friendly and dedicated Customer Care team, here at our Head Office in Huthwaite.
Your Responsibilities:
- Ensure the timely order input for allocated accounts e.g., medications or other medical equipment.
- Maintain up to date records notifying the Pharmacy department of any changes.
- Review the back-order information daily to assess and resolve issues.
- Deal with customer queries, keeping them up to date of any problems relating to availability, delivery etc.
Your Profile:
- Strong PC and IT skills, including Word, Excel, and PowerPoint; SAP and Office 365 experience
- Proven customer service experience, including telephone and written communication
- Confident in problem-solving via telephone and handling customer queries professionally
- Accurate keyboard skills and familiarity with electronic email systems
- Self-motivated with excellent verbal and written communication skills at all levels
- Able to work effectively under pressure and meet deadlines
- Strong team player with the ability to work independently
- Flexible approach to working hours, including potential weekend shifts and varied patterns between 8am–5pm (with prior notice)
Our Offer for you:
Here at Fresenius Medical Care, we value the contribution of our people and ensure that we offer industry-leading rewards and progression. We offer a competitive salary, alongside a wealth of other fantastic benefits listed below:
- Company Pension Scheme
- Life Assurance
- 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service
- Company paid health cash plan
- Training and Development
- Long Service Vouchers
- Employee Assistance Program (EAP)
- Blue Light card – providing thousands of amazing discounts online and on the high street
Customer Care posts will be subject to a Basic DBS Disclosure. Fresenius Medical Care is an equal opportunities employer.
Customer Relations employer: Fresenius Medical Care
Contact Detail:
Fresenius Medical Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations
✨Tip Number 1
Get to know the company! Before your interview, dive into Fresenius Medical Care's mission and values. Understanding their commitment to patient care will help you connect your experience with what they stand for.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you’d handle real-life situations in the role.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with software like Word, Excel, and any other relevant tools. Highlighting your proficiency can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Fresenius Medical Care.
We think you need these skills to ace Customer Relations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relations role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our mission of improving patient lives!
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and colleagues, it's crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to reflect your ability to handle customer queries professionally.
Be Detail-Oriented: Accuracy is key in this position, so make sure your application is free from typos and errors. Double-check your documents before submitting them through our website. We appreciate attention to detail as it reflects your work ethic!
Express Your Passion: Let us know why you're excited about working at Fresenius Medical Care. Share your passion for customer service and how you align with our values of care, connection, and commitment. We love seeing candidates who are genuinely enthusiastic about making a difference!
How to prepare for a job interview at Fresenius Medical Care
✨Know the Company Inside Out
Before your interview, take some time to research Fresenius Medical Care. Understand their mission, values, and the specific role of Customer Relations in improving patient care. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. Be ready to discuss how these experiences can translate into the role at Fresenius.
✨Practice Problem-Solving Scenarios
Since the role involves handling customer queries and problem-solving, practice common scenarios you might face. Think about how you would communicate effectively over the phone and keep customers informed. This will help you feel more confident during the interview.
✨Demonstrate Team Spirit
Fresenius values teamwork, so be prepared to discuss how you work well with others. Share examples of successful collaborations and how you contribute to a positive team environment. This will show that you’re not just a great individual contributor but also a team player.