At a Glance
- Tasks: Support patients with compassionate communication and accurate order management.
- Company: Join Fresenius Kabi, a global leader in lifesaving healthcare solutions.
- Benefits: Enjoy 33 days holiday, no night shifts, and tailored training opportunities.
- Other info: Collaborative team environment with excellent career growth potential.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 30000 - 40000 € per year.
Do you have a passion for helping others, a confident telephone manner, and exceptional attention to detail? Join our dedicated Customer & Patient Services team, where you’ll play a vital role in supporting patients who rely on our therapies every day. We are looking for someone who can combine accurate order entry skills with compassionate communication—ensuring every patient receives the care, reassurance, and timely support they deserve. This role will be 37.5 hours per week, Monday to Friday, and based at our office in Runcorn.
Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion, and clinical nutrition. The company's products and services are used to help care for critically and chronically ill patients. Our product portfolio includes a comprehensive range of IV generic drugs, infusion therapies, and clinical nutrition products as well as the medical devices for administering these products.
Responsibilities- Caring for Patients
- Contacting patients on their planned call dates to confirm their order requirements.
- Providing a reassuring, helpful, and professional telephone service to patients, families, and carers.
- Monitoring patient stock levels to ensure they are never under- or over-stocked, while following stock compliance guidelines.
- Handling incoming calls and emails with patience, clarity, and empathy.
- Order Entry & Administration
- Accurately processing all planned calls and sales orders on the correct day.
- Arranging urgent, out-of-schedule, and same-day deliveries when needed.
- Working closely with other departments to ensure deliveries are correct.
- Collaboration & Communication
- Liaising with NHS Trusts and hospitals to ensure continuity of patient care.
- Rescheduling deliveries where necessary and updating Distribution on returns.
- Working cooperatively across teams to maintain smooth patient support processes.
- Customer service experience (phone-based or face to face).
- Clear, confident, and professional telephone manner with the ability to handle sensitive conversations.
- High accuracy in order entry, data input.
- Strong administrative skills with excellent attention to detail.
- Ability to work under pressure in a fast-paced environment.
- Able to show empathy and understanding to patients and their families.
- Good interpersonal skills and a positive, supportive attitude.
- Team-focused approach with the ability to work collaboratively across departments.
- No rota'd weekend working and no night shifts.
- Contributory Pension Scheme (rises with service).
- Role specific tailored training and development plan.
- Life Insurance (4 x salary, death in service).
- 33 days holiday (rises to 35 after 5 years service) and ability to buy/sell holidays.
- Healthcare cashback scheme (including dental, optical & alternative therapies).
- Maternity, Paternity and Adoption Leave.
- Professional fees paid.
- Bike to work scheme.
- Long Service Awards.
- Employee Assistance Programme.
- Free onsite parking and subsidised canteen.
- Blue Light Card.
- Company funded family days out.
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Patient Care Coordinator in Runcorn employer: Fresenius Kabi
Fresenius Kabi is an exceptional employer that prioritises the well-being of its employees while making a significant impact on patient care. Located in Runcorn, our supportive work culture fosters collaboration and professional growth, offering tailored training and a comprehensive benefits package including generous holiday allowances and a contributory pension scheme. Join us to be part of a dedicated team that values compassion and excellence in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Coordinator in Runcorn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fresenius Kabi. Understand their products and values, and think about how your skills as a Patient Care Coordinator can align with their mission. This will show them you’re genuinely interested and ready to contribute.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, try role-playing with a friend or family member. Focus on being clear, confident, and compassionate in your responses. This will help you feel more at ease during the actual calls.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've successfully managed order entries or handled sensitive conversations in the past. Highlighting these experiences will demonstrate that you have what it takes to excel in this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Patient Care Coordinator in Runcorn
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let your passion for helping others shine through. Share any relevant experiences that highlight your commitment to patient care and how you can make a difference in their lives.
Nail That Telephone Manner:Since this role involves a lot of phone communication, make sure to mention your confident telephone skills. You could even include examples of how you've handled sensitive conversations in the past—this will show us you're ready for the challenge!
Attention to Detail is Key:We’re looking for someone with exceptional attention to detail, so be sure to highlight your accuracy in order entry and data input. Mention any specific tools or methods you use to stay organised and ensure nothing slips through the cracks.
Teamwork Makes the Dream Work:This role requires collaboration across departments, so don’t forget to showcase your teamwork skills. Share examples of how you've worked with others to achieve common goals, and let us know how you can contribute to our supportive environment.
How to prepare for a job interview at Fresenius Kabi
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Care Coordinator. Familiarise yourself with the key tasks like order entry, patient communication, and collaboration with NHS Trusts. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Empathy
Since this role involves caring for patients, it's crucial to convey your ability to empathise during the interview. Prepare examples from your past experiences where you've successfully handled sensitive conversations or provided support to others. This will highlight your compassionate communication skills.
✨Practice Your Telephone Manner
Given that you'll be communicating with patients over the phone, practice speaking clearly and confidently. You might even want to do mock calls with a friend to refine your tone and ensure you come across as professional and reassuring. This will set you apart as a candidate who can handle the role's demands.
✨Demonstrate Attention to Detail
Accuracy is key in this position, so be prepared to discuss how you ensure precision in your work. Bring up specific instances where your attention to detail made a difference, whether in order processing or administrative tasks. This will show that you take the role seriously and are committed to providing excellent patient care.
