At a Glance
- Tasks: Support patients with compassionate communication and accurate order management.
- Company: Join Fresenius Kabi, a global leader in lifesaving healthcare solutions.
- Benefits: Enjoy 33 days holiday, no night shifts, and a contributory pension scheme.
- Other info: Dynamic team environment with tailored training and career growth opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 30000 - 40000 € per year.
Do you have a passion for helping others, a confident telephone manner, and exceptional attention to detail? Join our dedicated Customer & Patient Services team, where you’ll play a vital role in supporting patients who rely on our therapies every day. We are looking for someone who can combine accurate order entry skills with compassionate communication — ensuring every patient receives the care, reassurance, and timely support they deserve. This role will be 37.5 hours a week Monday-Friday and based at our office in Runcorn.
Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition. The company's products and services are used to help care for critically and chronically ill patients.
Responsibilities
- Contacting patients on their planned call dates to confirm their order requirements.
- Providing a reassuring, helpful, and professional telephone service to patients, families, and carers.
- Monitoring patient stock levels to ensure they are never under‑ or over‑stocked, while following stock compliance guidelines.
- Handling incoming calls and emails with patience, clarity, and empathy.
- Accurately processing all planned calls and sales orders on the correct day.
- Arranging urgent, out‑of‑schedule, and same‑day deliveries when needed.
- Working closely with other departments to ensure deliveries are correct.
- Liaising with NHS Trusts and hospitals to ensure continuity of patient care.
- Rescheduling deliveries where necessary and updating Distribution on returns.
- Working co‑operatively across teams to maintain smooth patient support processes.
Qualifications
- Customer service experience (phone‑based or face to face).
- Clear, confident, and professional telephone manner with the ability to handle sensitive conversations.
- High accuracy in order entry, data input.
- Strong administrative skills with excellent attention to detail.
- Ability to work under pressure in a fast‑paced environment.
- Able to show empathy and understanding to patients and their families.
- Good interpersonal skills and a positive, supportive attitude.
- Team‑focused approach with the ability to work collaboratively across departments.
Benefits
- No rota'd weekend working and no night shifts.
- Contributory Pension Scheme (rises with service).
- Role specific tailored training and development plan.
- Life Insurance (4 x salary, death in service).
- 33 days holiday (rises to 35 after 5 years service) and ability to buy/sell holidays.
- Healthcare cashback scheme (including dental, optical & alternative therapies).
- Maternity, Paternity and Adoption Leave.
- Professional fees paid.
- Bike to work scheme.
- Long Service Awards.
- Employee Assistance Programme.
- Free onsite parking and subsidised canteen.
- Blue Light Card.
- Company funded family days out.
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Patient Care Coordinator in Runcorn employer: Fresenius Kabi UK
Fresenius Kabi is an exceptional employer that prioritises the well-being of its employees while making a significant impact on patient care. Located in Runcorn, our supportive work culture fosters collaboration and professional growth, offering tailored training and development plans alongside generous benefits such as a contributory pension scheme, 33 days of holiday, and a healthcare cashback scheme. Join us to be part of a dedicated team that values compassion and excellence in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Coordinator in Runcorn
✨Tip Number 1
Make sure you research the company before your interview. Knowing about Fresenius Kabi's products and their impact on patient care will show your genuine interest and help you connect with the interviewers.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, try role-playing with a friend to get comfortable handling sensitive conversations with empathy and professionalism.
✨Tip Number 3
Prepare examples from your past experiences that highlight your attention to detail and customer service skills. Think of specific situations where you went above and beyond for a patient or customer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team at Fresenius Kabi.
We think you need these skills to ace Patient Care Coordinator in Runcorn
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let your passion for helping others shine through. Share any relevant experiences that highlight your commitment to patient care and how you can make a difference in their lives.
Nail That Telephone Manner:Since this role involves a lot of phone communication, make sure to mention your confident telephone skills. You could even include examples of how you've handled sensitive conversations in the past to show you're up for the task.
Attention to Detail is Key:We’re looking for someone with exceptional attention to detail, so be sure to highlight your accuracy in order entry and data input. Mention any specific tools or methods you use to ensure everything is spot on.
Teamwork Makes the Dream Work:This role requires collaboration across departments, so don’t forget to showcase your teamwork skills. Share examples of how you've worked with others to achieve common goals, and remember to apply through our website!
How to prepare for a job interview at Fresenius Kabi UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Care Coordinator role. Familiarise yourself with the responsibilities and qualifications listed in the job description. This will help you tailor your answers to show how your skills and experiences align perfectly with what they’re looking for.
✨Practice Your Communication Skills
Since this role involves a lot of patient interaction, practice your telephone manner. You might want to role-play with a friend or family member, focusing on being clear, confident, and empathetic. This will help you feel more comfortable during the actual interview when discussing sensitive topics.
✨Showcase Your Attention to Detail
Prepare examples that highlight your attention to detail, especially in order entry and administration tasks. Think of specific situations where your accuracy made a difference, and be ready to share these stories during the interview to demonstrate your capability.
✨Emphasise Teamwork and Collaboration
This position requires working closely with various departments and NHS Trusts. Be prepared to discuss your experience in collaborative environments. Share examples of how you’ve successfully worked as part of a team to achieve common goals, ensuring you convey your supportive attitude.
