At a Glance
- Tasks: Coordinate patient care and ensure timely delivery of essential healthcare services.
- Company: Join Fresenius Kabi, a global leader in lifesaving medicines and technologies.
- Benefits: Enjoy 33 days holiday, no night shifts, and a contributory pension scheme.
- Other info: Dynamic workplace with tailored training and opportunities for career growth.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 37.5 - 37.5 £ per hour.
Overview
Are you a personable and customer-focused individual, with previous experience in customer services?
As a Patient Care Coordinator, would be responsible for providing a Homecare delivery service to our Homecare group.
Your main focus will be taking responsibility for ensuring a professional and courteous service is maintained, ensuring all patients receive support and guidance at all times.
This role will be a 12-month fixed term contract, 37.5 per hours a week Monday-Friday and based at our office in Runcorn.
Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition.
The company's products and services are used to help care for critically and chronically ill patients.
Our product portfolio included a comprehensive range of IV generic drugs, infusion therapies and clinical nutrition products as well as the medical devices for administering these products.
Responsibilities
- Ensuring patients are contacted on their planned call date and ensuring the accurate processing of their therapy requirements
- Liaising with the Trust whilst responsible for ensuring the care of the patient is maintained constantly
- Ensuring all planned calls and sales orders are processed in a timely manner on the correct day
- Monitoring patient’s ordering levels, ensuring the patient is not under stocked or overstocked whilst adhering to stock compliance
- Arranging out of schedule and same day deliveries for urgent stock
- Liaising with patients and hospitals to reschedule deliveries where required and providing the Distribution provider with updates when deliveries are to be returned back to site
- Ensuring the distribution report is actioned daily
- Handling incoming calls and emails
- Logging all queries/quality issues onto Ulysses
- Ensuring Pump compliance is maintained, arranging services when due
- Liaising with Pharmacy for queries relating to prescription availability
Qualifications
- Customer service experience, either phone based or face to face is essential
- Excellent administration skills to ensure accurate information for all registrations of new patients and deactivations
- Excellent communication skills and the ability to deal with all aspects of queries, including difficult and sensitive situations
- Ability to work under pressure in a fast-paced environment
- Able to express empathy to our patients and their families or carers and understand their needs
- Interpersonal skills
- Clear and concise telephone skills and strong attention to detail
- GCSE in both Maths and English at a grade C or above (or equivalent) or a Customer Service NVQ
- Able to work co-operatively with colleagues and align your work effectively with other departments
Benefits
- No rota'd weekend working and no night shifts
- Contributory Pension Scheme (rises with service)
- Role specific tailored training and development plan
- Life Insurance (4 x salary, death in service)
- 33 days holiday (rises to 35 after 5 years service) and ability to buy/sell holidays
- Healthcare cashback scheme (including dental, optical & alternative therapies)
- Maternity, Paternity and Adoption Leave
- Professional fees paid
- Bike to work scheme
- Long Service Awards
- Employee Assistance Programme
- Free onsite parking and subsidised canteen
- Blue Light Card
- Company funded family days out
We are proud to foster a workplace free from discrimination.
Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
Patient Care Coordinator (PN) in Runcorn employer: Fresenius Kabi Limited
Fresenius Kabi is an exceptional employer for Registered Nurses, offering a supportive and collaborative work environment across Essex. With a focus on employee growth through tailored training programmes and a commitment to patient-centred care, our team enjoys competitive benefits including private healthcare, a company car allowance, and generous holiday entitlements. Join us in making a meaningful impact in the lives of our patients while enjoying a fulfilling career with ample opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Coordinator (PN) in Runcorn
✨Get In Touch with Local Health Services
Start by reaching out to local hospitals, clinics, and care homes directly. They often have temporary nursing roles that may not be advertised online. Don’t hesitate to pop by for a quick chat or to ask about current openings!
✨Join Nursing Community Groups
Look for local nursing community groups or online forums where temp roles are frequently shared. Whether it’s Facebook groups or platforms like Nursing Times, these can be great places to connect with fellow nurses and discover temp roles through word of mouth.
✨Reach Out to Recruitment Agencies
Get in touch with recruitment agencies specialising in nursing. They often have a list of temporary positions that need filling quickly, and many health services prefer to hire through agencies for short-term roles. Make sure your availability is clear!
✨Showcase Your Flexibility
In the nursing field, flexibility is key, especially for temporary roles. Highlight your willingness to work different shifts and locations when applying through our website. This will make you more attractive to employers looking for quick cover!
We think you need these skills to ace Patient Care Coordinator (PN) in Runcorn
Some tips for your application 🫡
Highlight Your Skills in Patient Care:When applying for a temporary nursing role, make sure to spotlight your specific skills in patient care. This includes any training or certifications you've received, such as Basic Life Support (BLS) or specific nursing specialisations. We want to see how you've applied these skills in real-world situations, so share relevant experiences in your CV.
Reflect Your Adaptability:Temporary roles often require you to hit the ground running, so it’s essential to convey your adaptability. In your cover letter, mention examples of how you’ve quickly adjusted to new environments or challenges in patient care settings. This shows that you're ready to step in and provide support from day one!
Emphasise Availability and Flexibility:For temporary positions, your availability is key! Make sure to state your flexible working hours in your CV and cover letter so Fresenius Kabi Limited knows when you're ready to jump in. This helps them see that you’re committed and prepared to meet their immediate needs.
Personalise Your Application for Fresenius Kabi Limited:Finally, take the time to tailor your application for Fresenius Kabi Limited specifically. Research their values and any recent initiatives they may have. Mention these in your cover letter to show that you’ve done your homework and are genuinely interested in working with them in patient care.
How to prepare for a job interview at Fresenius Kabi Limited
✨Show Your Passion for Patient Care
As a temporary nursing role, it’s crucial to demonstrate your genuine passion for patient care. Talk to the interviewer about experiences where you went above and beyond for patients and how you handle emotional situations – this shows your soft skills are as strong as your technical knowledge.
✨Be Ready for Clinical Scenarios
Expect to face some clinical scenario questions during your interview. You might be asked how you would handle specific patient situations or emergencies. Brush up on your clinical skills and think through a few scenarios so you can talk through your thought process confidently.
✨Highlight Your Adaptability
Temporary roles often mean you're filling in where needed, so emphasise your adaptability during the interview. Share examples of times you’ve quickly adjusted to new teams or practices, which shows you can hit the ground running at Fresenius Kabi Limited.
✨Emphasise Teamwork and Communication
In nursing, being a great team player is essential. Don't just talk about your individual achievements; share instances where you effectively collaborated with other healthcare professionals. This will show how you’ll fit into the team at Fresenius Kabi Limited and contribute positively to patient care.
