At a Glance
- Tasks: Provide top-notch support to patients and ensure smooth homecare delivery.
- Company: Join Fresenius Kabi, a global leader in lifesaving healthcare solutions.
- Benefits: Enjoy 33 days holiday, no night shifts, and a contributory pension scheme.
- Other info: Dynamic workplace with tailored training and opportunities for career growth.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Are you a personable and customer-focused individual, with previous experience in customer services? As a Patient Care Coordinator, you will be responsible for providing a Homecare delivery service to our Homecare group. Your main focus will be taking responsibility for ensuring a professional and courteous service is maintained, ensuring all patients receive support and guidance at all times. This role will be 37.5 hours a week Monday-Friday and based at our office in Runcorn.
Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition. The company's products and services are used to help care for critically and chronically ill patients.
Responsibilities:
- Ensuring patients are contacted on their planned call date and ensuring the accurate processing of their therapy requirements.
- Liaising with the Trust whilst responsible for ensuring the care of the patient is maintained constantly.
- Ensuring all planned calls and sales orders are processed in a timely manner on the correct day.
- Monitoring patient’s ordering levels, ensuring the patient is not under stocked or overstocked whilst adhering to stock compliance.
- Arranging out of schedule and same day deliveries for urgent stock.
- Liaising with patients and hospitals to reschedule deliveries where required and providing the Distribution provider with updates when deliveries are to be returned back to site.
- Ensuring the distribution report is actioned daily.
- Handling incoming calls and emails.
- Logging all queries/quality issues onto Ulysses.
- Ensuring Pump compliance is maintained, arranging services when due.
- Liaising with Pharmacy for queries relating to prescription availability.
Qualifications:
- Customer service experience, either phone based or face to face is essential.
- Excellent administration skills to ensure accurate information for all registrations of new patients and deactivations.
- Excellent communication skills and the ability to deal with all aspects of queries, including difficult and sensitive situations.
- Ability to work under pressure in a fast-paced environment.
- Able to express empathy to our patients and their families or carers and understand their needs.
- Interpersonal skills.
- Clear and concise telephone skills and strong attention to detail.
- GCSE in both Maths and English at a grade C or above (or equivalent) or a Customer Service NVQ.
- Able to work co-operatively with colleagues and align your work effectively with other departments.
Benefits:
- No rota'd weekend working and no night shifts.
- Contributory Pension Scheme (rises with service).
- Role specific tailored training and development plan.
- Life Insurance (4 x salary, death in service).
- 33 days holiday (rises to 35 after 5 years service) and ability to buy/sell holidays.
- Healthcare cashback scheme (including dental, optical & alternative therapies).
- Maternity, Paternity and Adoption Leave.
- Professional fees paid.
- Bike to work scheme.
- Long Service Awards.
- Employee Assistance Programme.
- Free onsite parking and subsidised canteen.
- Blue Light Card.
- Company funded family days out.
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Patient Care Coordinator in Runcorn employer: Fresenius Kabi Limited
Fresenius Kabi is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. Located in Runcorn, the company provides tailored training plans, generous holiday allowances, and a range of benefits including life insurance and a contributory pension scheme, ensuring that employees feel valued and empowered in their roles. With a commitment to diversity and inclusion, Fresenius Kabi fosters an environment where every individual can thrive and contribute meaningfully to the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Coordinator in Runcorn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fresenius Kabi. Understand their products and services, especially how they impact patient care. This will show that you're genuinely interested and can help you connect your experience to their mission.
✨Tip Number 2
Practice your communication skills! As a Patient Care Coordinator, you'll need to handle sensitive situations with empathy. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your customer service experience! Think of specific examples where you've gone above and beyond for a customer. Be ready to share these stories during your interview to highlight your skills in a real-world context.
✨Tip Number 4
Apply through our website! We want to see your application directly. It’s a great way to ensure it gets into the right hands and shows your enthusiasm for the role. Plus, you’ll find all the latest opportunities there!
We think you need these skills to ace Patient Care Coordinator in Runcorn
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've handled various situations, especially those that required empathy and clear communication.
Be Detail-Oriented:Since the role involves processing therapy requirements and managing stock levels, it's crucial to demonstrate your attention to detail. Mention any relevant experiences where accuracy was key to your success.
Tailor Your Application:Take a moment to customise your application for this specific role. Use keywords from the job description to show us you understand what we're looking for in a Patient Care Coordinator.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Fresenius Kabi Limited
✨Know the Company Inside Out
Before your interview, take some time to research Fresenius Kabi. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role of Patient Care Coordinator.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service experience, prepare specific examples from your past roles where you demonstrated excellent communication and problem-solving skills. Think about times when you handled difficult situations with empathy and professionalism.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle various patient care scenarios. Practice responses that highlight your ability to work under pressure, manage multiple tasks, and maintain attention to detail. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team you'll be working with, the training process, or how success is measured in the role. It shows you're engaged and serious about the position.
