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- Tasks: Coordinate customer service for homecare delivery, ensuring a professional experience.
- Company: Fresenius Kabi, a global leader in lifesaving healthcare solutions.
- Benefits: Generous holiday, pension scheme, life insurance, and health cashback.
- Why this job: Join a mission-driven company making a real difference in patient care.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: No weekend or night shifts, with excellent career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
As a Customer Service Coordinator, you will be responsible for providing a Homecare delivery service to our Homecare group. Your main focus will be taking responsibility for ensuring a professional and courteous service is maintained for our customers. This role will be 37.5 hours a week, Monday to Friday, and based at our office in Runcorn.
Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion, and clinical nutrition. The company's products and services are used to help care for critically and chronically ill patients.
- Processing all customer purchase orders accurately and on the day they are received.
- Monitoring and emailing out all correspondence from the team central email inbox.
- Ensuring all incoming calls are actioned in a timely manner.
- Actioning the daily shortage report for customers.
- Liaising with hospitals to advise on any out of stock products, restrictions, or any other delay to a scheduled delivery.
- Ensuring all products which are not delivered on the due date have the appropriate reason code assigned to them.
- Logging issues in a timely manner onto Ulysses and arranging replacement orders, collections, and debits/credits.
- Providing customers with Certificate of Analysis and Certificate of Conformance upon request.
Are you a personable and customer-focused individual, with previous experience in customer services? Customer service experience, either phone-based or face-to-face, is essential. You should possess:
- Excellent administration skills to ensure accurate information.
- Excellent communication skills and the ability to deal with all aspects of queries, including difficult and sensitive situations.
- The ability to work under pressure in a fast-paced environment.
- Interpersonal skills.
- GCSE in both Maths and English at a grade C or above (or equivalent) or a Customer Service NVQ.
No rota'd weekend working and no night shifts. Benefits include:
- Contributory Pension Scheme (rises with service).
- Role specific tailored training and development plan.
- Life Insurance (4 x salary, death in service).
- 33 days holiday (rises to 35 after 5 years service) and ability to buy/sell holidays.
- Healthcare cashback scheme (including dental, optical & alternative therapies).
- Maternity, Paternity and Adoption Leave.
- Professional fees paid.
- Bike to work scheme.
- Long Service Awards.
- Employee Assistance Programme.
- Free onsite parking and subsidised canteen.
- Blue Light Card.
- Company funded family days out.
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Customer Service Coordinator in Runcorn employer: Fresenius Kabi AG
Contact Detail:
Fresenius Kabi AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Runcorn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fresenius Kabi. Understand their products and services, especially in homecare delivery. This will show that you're genuinely interested and can help you tailor your responses.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle difficult situations or queries. We all know that customer service can be tricky, so having a few examples ready will help you shine during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences to highlight how you've successfully dealt with customer issues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Coordinator in Runcorn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled queries and provided support in previous roles, so don’t hold back on those examples!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to show us your personality and explain why you’re the perfect fit for the Customer Service Coordinator role. Be genuine and let your passion for customer service come through.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and professionally. We love seeing candidates who can handle sensitive situations with grace!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fresenius Kabi AG
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those relevant to healthcare. Be ready to discuss how you would handle difficult situations or queries, as this role requires excellent communication skills and the ability to remain calm under pressure.
✨Familiarise Yourself with the Company
Research Fresenius Kabi and their product portfolio. Understanding their lifesaving medicines and technologies will not only impress your interviewers but also help you relate your answers to the company's mission and values.
✨Prepare for Scenario Questions
Think of examples from your past experiences where you've successfully resolved customer issues or managed a high-pressure situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Showcase Your Administration Skills
Since the role involves processing orders and managing correspondence, be prepared to discuss your organisational skills. Mention any tools or systems you've used in the past to keep track of tasks and ensure accuracy in your work.