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- Tasks: Coordinate patient care and ensure timely delivery of homecare services.
- Company: A supportive healthcare provider dedicated to patient well-being.
- Benefits: Generous holiday, pension scheme, life insurance, and professional development opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills in a caring environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: No weekend or night shifts, with excellent career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Overview As a Patient Care Coordinator, you will be responsible for providing a Homecare delivery service to our Homecare group. Your main focus will be ensuring a professional and courteous service is maintained, and that all patients receive support and guidance at all times. This role will be 37.5 hours per week, Monday to Friday, based at our office in Runcorn. Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition. The company\’s products and services are used to help care for critically and chronically ill patients. Our product portfolio includes a comprehensive range of IV generic drugs, infusion therapies and clinical nutrition products as well as the medical devices for administering these products.
Responsibilities Ensuring patients are contacted on their planned call date and ensuring the accurate processing of their therapy requirements
Liaising with the Trust whilst responsible for ensuring the care of the patient is maintained constantly
Ensuring all planned calls and sales orders are processed in a timely manner on the correct day
Monitoring patient\’s ordering levels, ensuring the patient is not under stocked or overstocked whilst adhering to stock compliance
Arranging out of schedule and same day deliveries for urgent stock
Liaising with patients and hospitals to reschedule deliveries where required and providing the Distribution provider with updates when deliveries are to be returned back to site
Ensuring the distribution report is actioned daily
Handling incoming calls and emails
Logging all queries/quality issues onto Ulysses
Ensuring Pump compliance is maintained, arranging services when due
Liaising with Pharmacy for queries relating to prescription availability
Qualifications Are you a personable and customer-focused individual, with previous experience in customer services? Customer service experience, either phone based or face to face is essential
Excellent administration skills to ensure accurate information for all registrations of new patients and deactivations
Excellent communication skills and the ability to deal with all aspects of queries, including difficult and sensitive situations
Ability to work under pressure in a fast-paced environment
Able to express empathy to our patients and their families or carers and understand their needs
Interpersonal skills
Clear and concise telephone skills and strong attention to detail
GCSE in both Maths and English at a grade C or above (or equivalent) or a Customer Service NVQ
Able to work co-operatively with colleagues and align your work effectively with other departments
No rota\’d weekend working and no night shifts
Benefits Contributory Pension Scheme (rises with service)
Role specific tailored training and development plan
Life Insurance (4 x salary, death in service)
33 days holiday (rises to 35 after 5 years service) and ability to buy/sell holidays
Healthcare cashback scheme (including dental, optical & alternative therapies)
Maternity, Paternity and Adoption Leave
Professional fees paid
Bike to work scheme
Long Service Awards
Employee Assistance Programme
Free onsite parking and subsidised canteen
Blue Light Card
Company funded family days out
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
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Patient Care Coordinator employer: Fresenius Kabi AG
Contact Detail:
Fresenius Kabi AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare field, especially those who work as Patient Care Coordinators. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share specific examples of how you've handled sensitive situations in the past – it’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Patient Care Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and administration. We want to see how your skills align with the Patient Care Coordinator role, so don’t hold back!
Showcase Your Communication Skills: Since this role involves a lot of liaising with patients and hospitals, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this skill.
Highlight Your Empathy: As a Patient Care Coordinator, showing empathy is key. Share examples in your application that illustrate how you’ve supported customers or clients in sensitive situations. We love to see that caring side of you!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fresenius Kabi AG
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Care Coordinator. Familiarise yourself with the key tasks like liaising with patients and ensuring timely deliveries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent patient care, be ready to share specific examples from your past experiences where you've excelled in customer service. Highlight situations where you dealt with difficult queries or provided support to customers, as this will resonate well with the interviewers.
✨Demonstrate Empathy and Communication
Empathy is crucial in this position. Prepare to discuss how you would handle sensitive situations with patients and their families. Practise articulating your thoughts clearly, as strong communication skills are essential for this role. Remember, it’s not just about what you say, but how you say it!
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and how success is measured in this role. This shows that you’re engaged and serious about finding the right fit for both you and the company.
