At a Glance
- Tasks: Ensure contracts are implemented on time and monitor performance for customer satisfaction.
- Company: Join a leading healthcare company with a focus on operational excellence.
- Benefits: Enjoy a bonus scheme, generous holiday, health cash plan, and discounts.
- Other info: Great career growth opportunities in a supportive and dynamic team.
- Why this job: Make a real impact in a fast-paced environment while enhancing processes and systems.
- Qualifications: Organised, detail-oriented, and skilled in communication and relationship building.
The predicted salary is between 30000 - 40000 £ per year.
Full-time hybrid role of 37.5 hours, working Monday to Friday, 9am - 5pm. Our head office is based in Huthwaite, Nottinghamshire.
Your Responsibilities
- Ensuring all contracts are implemented on time, fully compliant, and set up for success from day one.
- Monitoring KPIs, SLAs, and service delivery to ensure consistent high performance and customer satisfaction.
- Working closely with Commercial, Finance, Legal, and operational teams to ensure alignment and seamless delivery.
- Acting as a trusted point of contact, managing stakeholder engagement, reviews, and escalations.
- Offering clear guidance to ensure compliance, informed decision-making, and adherence to contract terms.
- Validating pricing models, managing updates, and maintaining strong commercial governance.
- Identifying potential risks early, supporting dispute resolution, and ensuring robust governance and audit compliance.
- Enhancing processes, systems, and ways of working to deliver efficiency and best-in-class contract management.
Your Profile
- Organised and commercially minded, with a strong understanding of contract delivery and operational processes, ideally within a regulated or healthcare environment.
- High attention to detail, with a focus on pricing accuracy and commercial data integrity.
- Confident communicator, able to work effectively with cross-functional teams including Commercial, Customer Relations, Supply Chain, Pharmacy, and Billing.
- Skilled at building and maintaining strong relationships with both internal stakeholders and external partners such as customers and healthcare organisations.
- Proactive and solution-oriented, with the ability to identify risks, resolve issues quickly, and ensure compliance with governance and regulatory standards.
- Comfortable working in a fast-paced environment, managing multiple priorities while maintaining high-quality outcomes.
- Driven by continuous improvement, with a focus on enhancing processes, systems, and ways of working.
- Committed to delivering excellent customer and patient experiences while consistently meeting performance targets.
- Fluent in English (written and verbal).
Our Offer for You
- Bonus scheme – Based on completion of KPI’s and yearly objectives.
- Company Pension Scheme.
- Life Assurance.
- 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service.
- Company paid health cash plan.
- Annual leave purchase scheme (with 12 months service).
- Long Service Vouchers.
- Cycle to Work Scheme.
- Employee Assistance Program (EAP).
- Blue Light card – providing thousands of amazing discounts online and on the high street.
Operations Specialist posts will be subject to a Basic DBS Disclosure. Fresenius Medical Care is an equal opportunities employer.
Operations Specialist employer: Fresenius Group
Fresenius Medical Care is an exceptional employer located in Huthwaite, Nottinghamshire, offering a supportive and dynamic work environment for Operations Specialists. With a strong focus on employee growth, the company provides comprehensive benefits including a bonus scheme, generous holiday allowance, and a health cash plan, all while fostering a culture of collaboration and continuous improvement. Join us to make a meaningful impact in healthcare while enjoying a fulfilling career with ample opportunities for professional development.
