Director, Solutions Architecture (Implementation & Sales Engineering)

About Fresco: Fresco is a smart kitchen platform trusted by leading appliance brands around the world to build and scale connected cooking experiences. Our platform helps brands launch faster, deliver better experiences for home cooks, and accelerate their digital transformation. Our mission is to empower anyone to cook delicious food. Powered by KitchenOS and the Fresco AI Cooking Companion, Fresco connects appliances across brands, supports rapid onboarding, and scales globally in more than 15 languages. We work with partners including Panasonic, Middleby, Kenwood, Instant Pot Brands, Bosch, GE Appliances, Arda and LG, and operate as a global team with offices in Dublin and Madrid.

About The Role: As the Director, Solution Architecture, you will lead the function that bridges customer needs with Fresco’s technical capabilities. You’ll shape how we position the product in complex sales cycles, define implementation strategy, and ensure new clients achieve rapid, successful adoption. You’ll own the pre‑sales technical strategy, oversee high‑impact demos and solution design, and drive a seamless transition from prospect to live customer. This is a highly strategic, cross‑functional role partnering closely with Sales, Product, Delivery and Engineering—ideal for a leader who excels at both deep technical problem‑solving and building repeatable processes at scale. Beyond hands‑on expertise, you’ll help define the long‑term vision for Solutions Architecture, introduce best practices, and ensure our partner experience is consistently world‑class.

Location: Dublin or London

Reports to: Chief Commercial Officer

Key Responsibilities:

• Strategic Leadership: Build and lead the function, establishing frameworks, processes, and standards for technical discovery, scoping, and onboarding. Provide thought leadership on how customers can best leverage Fresco’s platform and integrations.
• Pre‑Sales Excellence: Lead technical discovery with enterprise and mid‑market prospects, uncovering requirements. Ensure the sales team is equipped with the right technical narratives, tools, and materials to win deals, upsell and cross‑sell. Oversee high‑quality product demonstrations, proofs‑of‑concept, and integration walkthroughs.
• Implementation & Onboarding: Define and oversee scalable implementation methodologies that ensure fast, predictable customer onboarding. Lead complex technical onboarding sessions, data configuration, and integration setup alongside Delivery and Product. Serve as an escalation point for complex or high‑value implementations.
• Cross‑Functional Influence: Act as a senior “voice of the customer,” shaping product roadmap discussions and influencing platform improvements. Work closely with Product, Engineering, and Delivery to refine integration capabilities, data workflows, and customer‑facing processes.
• Technical Content & Enablement: Oversee the creation of technical documentation, best practice guides, and reusable assets for both internal and external audiences.

About You: 7–10+ years of experience in Sales Engineering, Solutions Consulting, or Implementation within a SaaS or technology environment, including experience operating at Senior Manager or Director level. Strong understanding of SaaS architecture, APIs, integrations, and data flows; able to dive deep when needed. Exceptional communicator who can translate complex technical concepts into clear, business‑focused value. Demonstrated ability to build and scale customer‑facing technical processes. Comfortable leading in a fast‑moving, high‑growth environment with multiple stakeholders and competing priorities. Highly collaborative with strong leadership presence and a bias toward action. Proven ability to influence Product, Engineering, and Commercial leadership. Understanding of hardware and a cooking interest is a distinct advantage. Fluency in English required; additional European languages a plus.

What will you get? The chance to work at a hyper‑growth, venture‑backed startup in a budding industry. The ability to feel true purpose in your work and generate success on a global platform. Competitive, market‑driven compensation. Meaningful share options as part of our Employee Share Option Scheme. A flexible, hybrid or remote work model to suit your needs.

Just like the ingredients in our kitchen, we believe that diversity of ideas is what makes the workplace great. Fresco is proud to be an equal opportunities employer, and we are committed to building a diverse and inclusive workplace. We welcome and encourage applications from candidates from a range of national, ethnic, or cultural groups. This job description works as a guide for the caliber of person we need, but we also understand that skills are transferable. If you are an exceptional candidate with mismatching experience, please apply and explain why you would be a great fit for Fresco. We offer competitive, market‑driven salaries, equity, a hybrid working model, and much more.