Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support for 450+ users across multiple sites.
- Company: Join a dynamic food industry company in Collier Street.
- Benefits: Enjoy 33 days holiday, pension scheme, and flexible working hours.
- Why this job: Make a real difference in a supportive team while enhancing your IT skills.
- Qualifications: Solid knowledge of Active Directory, DNS, DHCP, Windows OS, and Microsoft Office.
- Other info: Great opportunity for career growth in a vibrant work environment.
The predicted salary is between 36000 - 60000 £ per year.
A Food Industry Company based in Collier Street is seeking an enthusiastic IT Support Analyst to join their IT support team. In this role, you will provide comprehensive helpdesk support across multiple sites for over 450 users. You will need a solid understanding of Active Directory, DNS, DHCP, Windows OS, and Microsoft Office products.
The position offers 33 days of holiday per annum and numerous benefits, including a pension scheme and flexible working hours.
IT Support Analyst (2nd Line) – Helpdesk for 450+ Users employer: Fresca Group
Contact Detail:
Fresca Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst (2nd Line) – Helpdesk for 450+ Users
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Active Directory, DNS, and Windows OS. We want to show them we know our stuff!
✨Tip Number 3
Practice common interview questions, especially those related to helpdesk scenarios. Role-playing with a friend can help us articulate our problem-solving skills effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace IT Support Analyst (2nd Line) – Helpdesk for 450+ Users
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Active Directory, DNS, DHCP, and Windows OS. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the IT Support Analyst role and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re keen to see your troubleshooting skills in action, especially when it comes to supporting a large user base like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fresca Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, DNS, DHCP, and Windows OS. Be ready to discuss how you've used these technologies in past roles or projects. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about a time when you resolved a tricky helpdesk ticket or improved a process. This will demonstrate your ability to think on your feet and provide effective support to users.
✨Understand the Company Culture
Research the food industry company and its values. Knowing their mission and how they operate can help you tailor your answers to show that you're a great fit for their team. Plus, it shows genuine interest, which is always a plus!
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use, or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.