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- Tasks: Provide 2nd Line IT support to over 450 users across multiple sites.
- Company: Join a dynamic team at Fresca Group in Paddock Wood.
- Benefits: Enjoy 33 days holiday, pension scheme, and free onsite parking.
- Why this job: Make a real difference by improving IT services and supporting users.
- Qualifications: IT degree or equivalent with 2-3 years of relevant experience.
- Other info: Flexible working hours with opportunities for learning and development.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen to join our IT support team as an enthusiastic IT Support Analyst. The position is based in Paddock Wood where you will be responsible for providing comprehensive helpdesk support across sites within the Fresca Group.
Responsibilities:
- Provide IT helpdesk (2nd Line) support covering 450+ users across multiple sites.
- Perform daily network tasks and maintenance of all systems and networks.
- Offer advice on software and systems to ensure the IT service is consistent and the business continuity strategy is implemented.
- Explain technical issues in non-technical language to customers and prioritise workload effectively.
- Identify ways to improve the services provided within the IT Support team with a proactive approach.
Qualifications and Requirements:
- IT degree or relevant equivalent qualification with 2-3 years of experience in a similar role.
- Working knowledge of Active Directory, DNS & DHCP.
- Working knowledge of Windows OS and Microsoft Office 365 and M365 products.
- ITIL Foundation Certificate desirable.
- Comprehensive knowledge of IT software and a flexible attitude with strong customer focus.
- Strong interpersonal skills and a courteous manner.
- Ability to effectively prioritise workload.
- A curiosity and keen interest in emerging technologies.
- A proactive approach to identifying ways to improve IT services.
The Hours You Would Work:
Monday to Friday 8am – 5pm (40hrs per week). Flexibility is required as the business operates a 7 days week. Occasional remote cover at weekends and bank holidays may be required. Weekend shifts are operated on a rota basis.
What Else We Can Offer You:
- 33 days holiday per annum.
- Pension scheme.
- Optional company share scheme.
- Free onsite parking.
- Eye Care vouchers.
- Cycle to work Scheme.
- Grocery Aid Employee Assistance Program.
- Learning and development opportunities.
- Imagination Library - Free books every month for children of our employees up to age 5.
- Medicash.
- Death in service benefit.
IT Support Analyst employer: Fresca Group
Contact Detail:
Fresca Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Attend industry meetups or online webinars to connect with fellow IT enthusiasts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software to demonstrate your technical abilities. This can really make you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions by role-playing with a friend or using mock interview platforms. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you're genuinely interested in the role!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with helpdesk support, Active Directory, and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Soft Skills: Don’t forget to mention your strong interpersonal skills and customer focus. We love candidates who can communicate technical issues in a way that everyone understands. Let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fresca Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, DNS, DHCP, and Windows OS. Be ready to discuss how you've used these technologies in your previous roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Speak Their Language
Since you'll be explaining technical issues to non-technical users, practice simplifying complex concepts. Think about examples from your past where you successfully communicated tech solutions to someone without a tech background. This will demonstrate your strong interpersonal skills.
✨Show Your Proactive Side
Prepare to discuss ways you've improved IT services in your previous roles. Whether it was streamlining processes or implementing new tools, having specific examples ready will highlight your proactive approach and commitment to enhancing the IT support experience.
✨Prioritisation is Key
Think about how you manage your workload, especially when juggling multiple tasks. Be ready to share strategies you've used to prioritise effectively, especially in high-pressure situations. This will reassure them that you can handle the demands of supporting 450+ users across various sites.
