Summary:
The Expert Witness Enquiries Coordinator (‘EWEC’) role supports the Expert Witness Enquiries (‘EWE’) Team in the day-to-day management of cases from the case enquiry stage through to the case instruction stage. This includes reviewing and interpreting enquiries for expert evidence, identifying salient medico-legal information, identifying potentially suitable associates, managing expert availability / workload planning, securing instructions and preparing financial documents including fee estimates. Comprehensive training will be provided on all elements to this position.
We pride ourselves on the professional service that we deliver. As a member of the EWE team you will be providing clients and experts with a positive and quality experience.
Being part of a small team, whilst also being able to work independently, you will be able to work under pressure, organise your time, and prioritise your workload. You will be articulate and have excellent communication skills, being able to liaise with individuals at varying levels of seniority.
Responsibilities:
- Progressing case enquiries autonomously from the enquiry stage through to instruction.
- Information analysis and data entry, including; reviewing new case enquiries, identifying medico legal issues in cases, identifying the report type, clarifying instructions, identifying the time period to which the case relates, identifying appropriate experts, providing fee estimates and developing case management plans.
- Being proactive in communicating with clients and associates in respect of new enquiries to secure instructions (both by email and over the phone). On occasion this may involve the use of assertive negotiation skills to ensure that we can balance meeting the client’s need for a report to meet a specified deadline, with the associate’s workload remaining manageable.
- Developing effective working relationships with clients and maximising opportunities for further instructions.
- Developing effective working relationships with our associates, which may involve following up responses and negotiating time allocations and preferred travel methods.
- Ensuring that associates have well managed caseloads which meet their desired expectation (where possible) and are within the realms of their level of expertise.
- Adhering-to team / company processes and policy.
- Developing effective working relationships with Associate Trainers and members of the Case Handler, Finance, Operations Support and Reports teams.
- Handling confidential medico-legal reports / evidence, which may sometimes involve sensitive and/or distressing content.
- Other duties as required.
- be articulate.
- have excellent written and verbal communication and negotiation skills.
- have good critical thinking and problem-solving skills.
- possess strong organisational skills.
- be reliable and trustworthy.
- be able to use own initiative, whilst also working as part of a small team
- be able to work flexibly.
- have demonstrable assertiveness skills.
- be able to work under pressure and prioritise their own workload
- be able to recognise situational complexity and seek support from senior colleagues where appropriate.
Person Specification
The Expert Witness Enquiries Coordinator will need to:
The post holder will routinely read case information which contains confidential
information and which may sometimes be highly sensitive. There is a
requirement to remain objective when reading this material and generally deal with it tactfully and in accordance with GDPR and data protection principles.
