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For Companies At a Glance
- Tasks: Monitor CCTV and ensure safety in a vibrant shopping centre environment.
- Company: Join the Frenchgate Shopping Centre's dedicated security team.
- Benefits: Full training, uniform provided, and opportunities for career progression.
- Why this job: Be part of a dynamic team ensuring safety and customer satisfaction.
- Qualifications: SIA Door Supervisor and CCTV Licences required; experience preferred but training available.
- Other info: Fast-paced retail environment with strong support and development plans.
The predicted salary is between 24000 - 30000 £ per year.
Join Our Team
The Frenchgate Shopping Centre is seeking professional, vigilant, and customer‑focused security professionals to join our on‑site security team. This is a dynamic, dual‑role position combining CCTV operations with front‑line mall security duties, playing a key role in ensuring a safe and welcoming environment for all visitors, retailers, and staff. This position requires full flexibility, with day, night, and weekend availability essential.
About The Role
As a Security Officer / CCTV Operator, you will be responsible for both control room operations and on‑the‑ground security presence. You will help protect people, property, and assets while delivering a high standard of service across the centre.
Key Responsibilities
- Operate and monitor CCTV systems in line with site procedures and legislation
- Conduct regular patrols of the shopping centre, including malls, back of house and external areas
- Maintain a strong, visible and professional security presence at all times
- Respond promptly and effectively to incidents, alarms, and emergencies
- Identify and report security risks, breaches, or suspicious activity
- Complete accurate incident and daily activity reports
- Support loss prevention in line with ASCONE and safety procedures
- Assist in investigations, including the retrieval and review of CCTV footage
- Carry out routine checks of all surveillance and security equipment
- Provide first aid when required
- Liaise with emergency services and support response coordination
- Work collaboratively with the wider security team and centre management
What We’re Looking For
- Valid SIA Door Supervisor/ Security guarding Licence – essential
- Valid SIA CCTV Licence – essential
- Previous experience in both security guarding and CCTV operations (full training will be provided)
- Strong observational skills with excellent attention to detail
- Clear and confident communication skills (written and verbal)
- Ability to remain calm and professional under pressure
- A proactive, reliable, and team‑oriented approach
- Commitment to delivering high standards of safety and customer service
What We Offer
- Full training and ongoing support
- Uniform provided
- Opportunity to work in a fast‑paced, high‑profile retail environment
- Opportunity to progress through a rapidly expanding business
- Employee Assistance programme (EAP)
- Staff incentives
- Progressive development plans.
If you are a dedicated security professional looking for a varied and rewarding role, we would love to hear from you.
Frenchgate Shopping Centre - Security Officer / CCTV Operator employer: Frenchgate Shopping Centre
Contact Detail:
Frenchgate Shopping Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frenchgate Shopping Centre - Security Officer / CCTV Operator
✨Tip Number 1
Make sure you know the ins and outs of the Frenchgate Shopping Centre. Familiarise yourself with the layout, key areas, and potential security risks. This will not only help you in interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Security Officer / CCTV Operator, you'll need to convey information clearly and confidently. Try role-playing scenarios with friends or family to get comfortable with responding to incidents and emergencies.
✨Tip Number 3
Network with current employees or others in the security field. They can provide insights into the company culture and what it takes to succeed in this role. Plus, it’s always good to have a friendly face when you start!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Frenchgate Shopping Centre - Security Officer / CCTV Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in security and CCTV operations. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Security Officer / CCTV Operator role. Share specific examples of your past experiences that demonstrate your customer-focused approach.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Frenchgate Shopping Centre
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer / CCTV Operator. Familiarise yourself with the key tasks like operating CCTV systems and conducting patrols. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since clear communication is crucial in this role, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where effective communication made a difference, especially in high-pressure situations. This will highlight your ability to remain calm and professional.
✨Demonstrate Your Observational Skills
During the interview, be ready to discuss how you've used your observational skills in previous roles. You might even want to prepare a scenario where you identified a potential security risk and how you handled it. This will showcase your attention to detail and proactive approach.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to security incidents or emergencies. Think through how you would respond to alarms or suspicious activity. Practising these scenarios will help you feel more confident and ready to impress during the interview.