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- Tasks: Deliver top-notch customer service and support the Export department.
- Company: Established British manufacturer with a strong sustainability focus.
- Benefits: Competitive salary of £27,000 plus bonus and career growth opportunities.
- Other info: Exciting opportunity to work in an international environment.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Fluency in French or German and previous customer service experience required.
The predicted salary is between 27000 - 27000 £ per year.
Location: Burnley
Office Based Role
Salary: £27,000 per annum plus bonus
Ref: 8230CS
The company: A long-standing British manufacturer with international operations and a key focus on sustainability.
Main duties: To provide outstanding customer service to clients and support the Export department.
The role:
- Respond to customer enquiries in a timely manner to ensure any issues are resolved
- Provide customers with advice on product suitability and alternatives to competitor products to encourage greater spend
- Process orders through the system and follow up as necessary
- Provide customers with export support in regards to lead times and delivery information
- Support internal departments with product or stock information
- Ensure customer information is recorded accurately and update on the system when necessary
- Monitor outstanding orders and follow up accordingly
The candidate:
- Fluent in either German OR French to business standard - Essential
- Previous customer service experience - Essential
- Excellent communication and interpersonal skills
- Dynamic, confident and motivated candidate
- IT literate
The salary: £27,000 per annum plus bonus
French or German speaking Customer Service Administrator in Preston employer: FRENCH SELECTION
Contact Detail:
FRENCH SELECTION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French or German speaking Customer Service Administrator in Preston
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview like it’s the final exam! Research the company’s values and recent projects. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable with common questions and boost your confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re really interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace French or German speaking Customer Service Administrator in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Customer Service Administrator. Highlight your experience in customer service and any language skills you have, especially in French or German. We want to see how you can bring your unique skills to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to mention your passion for customer service and how your language skills can help us support our international clients.
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: To make sure your application gets noticed, apply through our website. It’s the best way to ensure we receive your CV and cover letter directly. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at FRENCH SELECTION
✨Brush Up on Your Language Skills
Make sure you're comfortable speaking French or German, as this role requires fluency. Practise common customer service phrases and responses in your chosen language to ensure you can communicate effectively during the interview.
✨Know the Company Inside Out
Research the company’s history, values, and focus on sustainability. Being able to discuss how their mission aligns with your own values will show that you’re genuinely interested in the role and the company.
✨Prepare for Customer Scenarios
Think of examples from your previous customer service experience where you resolved issues or provided exceptional support. Be ready to share these stories, as they demonstrate your problem-solving skills and ability to handle customer enquiries.
✨Show Off Your IT Skills
Since the role requires being IT literate, be prepared to discuss any relevant software or systems you've used in past roles. If you have experience with order processing systems, mention it, as it could give you an edge over other candidates.