At a Glance
- Tasks: Support account managers by providing excellent customer service and handling admin tasks.
- Company: Award-winning company offering global IT solutions.
- Benefits: Competitive salary, training provided, and opportunities for growth.
- Other info: Proactive individuals will thrive in this organised and collaborative environment.
- Why this job: Join a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Fluent in French and experience in sales support or customer service.
The predicted salary is between 29000 - 29000 £ per year.
A well-established and award-winning company who provide brands with IT solutions on a global scale.
Main duties:
- An exciting opportunity for an ambitious individual to use their problem-solving skills by providing outstanding support to the account managers by ensuring customers receive excellent customer service and ensuring all admin responsibilities are completed efficiently.
The role:
- Be the main point of contacts with customers and liaising with internal teams
- Create and process quotations achieving fast turnaround
- Negotiate and liaise with suppliers
- Be responsible for order processing
- Ensure all information is recorded accurately on the CRM system
- Prepare reports and data as needed by account managers
- Coordinate purchasing and logistics
- Other admin duties as needed
- Room for progression and growth
- Training provided
The candidate:
- Fluent in French (written and spoken) essential
- Experience in a sales support or customer service role recommended
- Excellent communication skills with the ability to focus on customer satisfaction
- Organised, proactive and able to work as part of a team
- Strong IT skills including knowledge of Microsoft Office applications
- Must live within a commutable distance
The salary: £29,000 per annum plus benefits
French speaking Sales Support Coordinator in Norwich employer: FRENCH SELECTION
Join a well-established and award-winning company that excels in providing IT solutions globally, where your role as a French speaking Sales Support Coordinator will be pivotal in delivering exceptional customer service. With a supportive work culture that prioritises employee growth through training and development opportunities, you will thrive in an environment that values teamwork and innovation, all while enjoying a competitive salary and benefits package in the vibrant town of Northwich.
StudySmarter Expert Advice🤫
We think this is how you could land French speaking Sales Support Coordinator in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FRENCH SELECTION. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FRENCH SELECTION before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French speaking Sales Support Coordinator in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FRENCH SELECTION:Your cover letter is your chance to shine! Tell us why you want to work at FRENCH SELECTION specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FRENCH SELECTION!
How to prepare for a job interview at FRENCH SELECTION
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
