At a Glance
- Tasks: Provide top-notch customer service and support for Dutch-speaking markets.
- Company: Growing international B2B organisation focused on customer experience.
- Benefits: Hybrid work, competitive salary up to €40,000, and a collaborative environment.
- Other info: Opportunities for professional growth in a multicultural setting.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Fluent in Dutch and English, with customer service experience preferred.
Locatie: Eindhoven, Noord-Brabant, Nederland (hybride)
Hybride werken: 3 dagen per week op kantoor, 2 dagen per week thuiswerken
Salaris: tot 40.000 bruto per jaar
Het bedrijf is een groeiende internationale B2B-organisatie die actief is in heel Europa, met een sterke focus op klantbeleving, klanttevredenheid, langdurige klantrelaties en commerciële groei. Het biedt een prettige, samenwerkende en multiculturele werkomgeving waarin Engels de interne voertaal is.
De belangrijkste verantwoordelijkheden:
- Verantwoordelijk voor het bieden van hoogwaardige klantenservice en proactief klantcontact voor de Nederlandstalige markten.
- Ondersteunen bij het verwerken van bestellingen, het waarborgen van klanttevredenheid, accountbeheer en activiteiten gericht op omzetgroei.
- Professionele ondersteuning bieden aan klanten via telefoon, e-mail en digitale communicatiekanalen.
- Klantbestellingen nauwkeurig en efficiënt verwerken en zorgen voor een tijdige opvolging.
- Vragen van klanten beantwoorden over producten, leveringen, accounts en bestellingen.
- Klachten van klanten professioneel behandelen en zorgen voor een passende en effectieve oplossing.
- Sterke klantrelaties opbouwen en zorgen voor een uitstekende klantbeleving.
- Mogelijkheden herkennen om aanvullende producten aan te bevelen en waar passend extra verkoop te stimuleren.
- Ondersteunen bij het verwelkomen en onboarden van nieuwe klanten en het opnieuw benaderen van inactieve accounts.
- CRM-systemen en orderbeheersystemen nauwkeurig en up-to-date houden.
- Nauw samenwerken met de Sales- en Marketingteams om klantbehoud en commerciële activiteiten te ondersteunen.
- Een actieve bijdrage leveren aan een klein, collegiaal en klantgericht team.
Het profiel:
- Je spreekt vloeiend Nederlands en Engels. Interne communicatie en trainingen worden in het Engels gegeven.
- Kennis van een extra taal, zoals Duits, is een pluspunt maar geen vereiste.
- Ervaring in klantenservice, customer support, customer experience, sales support of accountmanagement is gewenst.
- Kandidaten met verschillende professionele achtergronden worden aangemoedigd om te solliciteren.
- Je voelt je comfortabel bij zowel inkomende als uitgaande klantgesprekken.
- Je bent zelfverzekerd, vriendelijk en klantgericht en beschikt over uitstekende communicatieve vaardigheden.
- Je bent georganiseerd, proactief en nauwkeurig en beschikt over goede administratieve vaardigheden.
- Ervaring met CRM-systemen, orderverwerking of klantrelatiebeheer is een voordeel.
- Je hebt commercieel inzicht en bent in staat om klantbehoeften en geschikte mogelijkheden voor aanvullende verkoop te herkennen.
Salaris: Tot 40.000 bruto per jaar.
Medewerker Klantenservice / Customer Experience (Nederlands & Engels) employer: FRENCH SELECTION
As a leading international food manufacturer, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a focus on professional development and growth opportunities, our team enjoys the flexibility of remote work combined with the excitement of travel across Germany, all while being supported by competitive salaries and comprehensive benefits. Join us to be part of a collaborative environment where your contributions directly impact our success in the FMCG sector.
StudySmarter Expert Advice🤫
We think this is how you could land Medewerker Klantenservice / Customer Experience (Nederlands & Engels)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FRENCH SELECTION. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FRENCH SELECTION before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Medewerker Klantenservice / Customer Experience (Nederlands & Engels)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FRENCH SELECTION:Your cover letter is your chance to shine! Tell us why you want to work at FRENCH SELECTION specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FRENCH SELECTION!
How to prepare for a job interview at FRENCH SELECTION
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
