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For Companies At a Glance
- Tasks: Deliver top-notch customer service to clients travelling in the UK & Ireland.
- Company: Join a well-established International Tour Operator with a global presence.
- Benefits: Enjoy hybrid working options and a competitive salary up to £32,000 plus perks.
- Why this job: Be part of a dynamic team, enhance your travel knowledge, and make a real impact.
- Qualifications: Fluent in Italian and English, with experience in tourism or customer service.
- Other info: Opportunity to attend trade fairs and familiarisation trips.
The predicted salary is between 19200 - 22400 £ per year.
Location: North London - hybrid working options
Salary: Up to £32,000 depending on experience plus benefits
The Company:
A well-established International Tour Operator
Main Duties:
- Providing exceptional customer service to clients and prospective groups travelling throughout the UK & Ireland
The Role:
- Provide a high-level Customer Service to customers
- Handle inbound communications and respond accordingly
- Respond and deal to all queries in a timely and efficient manner
- Work with internal departments to ensure the business is run efficiently
- Gain continuous knowledge of holiday group requirements and offers
- Able to negotiate supplier rates and always buy at the best possible price
- Attend familiarisation trips, trade fairs and meetings as directed.
The Candidate:
- Excellent command of English
- Full fluency in Italian
- Experience working with tour operators or similar service provider such as hotel receptions/sales, booking agency or similar.
- Good knowledge of UK as a destination and its tourism products
- Positive, problem solver, confident and dynamic personality
- Good team player / Excellent communication skills
- Excellent attention to detail / IT literate
Italian speaking Travel Operations Executive employer: French Selection
Contact Detail:
French Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian speaking Travel Operations Executive
✨Tip Number 1
Familiarise yourself with the UK tourism landscape. Knowing popular destinations, attractions, and travel trends will help you stand out during interviews and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves negotiating supplier rates, being able to showcase your ability to secure the best deals can give you an edge over other candidates.
✨Tip Number 3
Network with professionals in the travel industry. Attend events or join online forums where you can connect with others in the field, as this can lead to valuable insights and potential referrals.
✨Tip Number 4
Prepare for situational questions that assess your customer service skills. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service to clients.
We think you need these skills to ace Italian speaking Travel Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the travel industry. Emphasise your fluency in Italian and any previous roles that involved working with tour operators or similar service providers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific experiences where you provided exceptional service and how your skills align with the role's requirements.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and attention to detail. Provide examples of how you've successfully used these skills in past roles, especially in a travel or customer service context.
Follow Application Instructions: Ensure you apply through the French Selection website as specified. Use the job reference 5476I when searching for the position to ensure your application is correctly processed.
How to prepare for a job interview at French Selection
✨Showcase Your Language Skills
Since the role requires full fluency in Italian, be prepared to demonstrate your language skills during the interview. You might be asked to converse in Italian or respond to questions in both English and Italian, so practice speaking confidently in both languages.
✨Know Your Destinations
Familiarise yourself with popular tourist destinations in the UK and Ireland. Be ready to discuss your knowledge of these areas and any experiences you have had that relate to travel or tourism, as this will show your passion for the industry.
✨Highlight Customer Service Experience
This position emphasises exceptional customer service. Prepare examples from your previous roles where you successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Teamwork and Communication Skills
As a Travel Operations Executive, you'll need to work closely with various departments. Share examples of how you've collaborated with others in past roles, highlighting your communication skills and ability to work as part of a team.
