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- Tasks: Manage and coordinate inbound group bookings for travel, ensuring smooth execution and client satisfaction.
- Company: Join a dynamic leader in the travel industry, specialising in tailored group travel solutions.
- Benefits: Enjoy hybrid work options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a vibrant team, make an impact in travel, and build lasting relationships.
- Qualifications: Experience in managing group bookings is essential; fluency in additional languages is a plus.
- Other info: Work in a fast-paced environment with a focus on exceptional customer service.
The predicted salary is between 36000 - 54000 £ per year.
Location: Edinburgh
Hybrid work 3 days a week in the office
Salary: up to £45,000 per annum
The company:
Dynamic and innovative leader in the travel and tourism industry, specializing in managing inbound group bookings and offering tailored solutions for MICE and general group travel.
Main duties:
- Managing and coordinating inbound group bookings, particularly MICE groups, ensuring seamless execution from inquiry to post-trip follow-up, and maintaining strong relationships with clients and suppliers.
The Role:
- Manage and coordinate inbound group bookings, ensuring all details are captured accurately.
- Oversee the seamless execution of MICE and general group travel from initial inquiry to post-trip follow-up.
- Communicate effectively with clients and suppliers to deliver high-quality service and resolve any issues promptly.
- Build and maintain strong relationships with clients, suppliers, and partners.
- Collaborate with internal teams to ensure smooth operations and exceptional client experience.
- Stay up-to-date with travel and MICE industry trends to provide innovative solutions.
- Ensure timely and accurate communication with clients and suppliers.
The Candidate:
- Previous experience in managing inbound groups within a tour operator or DMC environment.
- Strong experience with MICE groups is highly preferred.
- Excellent organizational skills and attention to detail.
- Fluency in one or more of the following languages: Portuguese, German, French, Italian, or Spanish (preferred but not essential).
- Exceptional communication and interpersonal skills, both written and verbal.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused mindset with a passion for delivering exceptional service.
- A proactive problem-solver with the ability to manage multiple priorities.
The salary: up to £45,000 per annum
Group Travel Specialist (Tour Operator/DMC) employer: French Selection
Contact Detail:
French Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Travel Specialist (Tour Operator/DMC)
✨Tip Number 1
Familiarise yourself with the MICE (Meetings, Incentives, Conferences, and Exhibitions) sector. Understanding the specific needs and trends in this area will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 2
Network within the travel industry, especially with professionals who have experience in group bookings. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest developments.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple group bookings in the past. Be ready to discuss specific challenges you faced and how you resolved them.
✨Tip Number 4
If you speak any of the preferred languages, be sure to highlight this during your interactions. Even if it's not essential, it can give you an edge over other candidates and show your commitment to providing exceptional service.
We think you need these skills to ace Group Travel Specialist (Tour Operator/DMC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing inbound group bookings, particularly with MICE groups. Use specific examples to demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your customer-focused mindset. Mention any language skills you possess and how they can benefit the role.
Highlight Communication Skills: Since the role requires exceptional communication and interpersonal skills, provide examples in your application of how you've effectively communicated with clients and suppliers in previous roles.
Showcase Problem-Solving Abilities: Include instances where you've successfully resolved issues or managed multiple priorities in a fast-paced environment. This will demonstrate your proactive problem-solving skills, which are essential for this position.
How to prepare for a job interview at French Selection
✨Showcase Your Experience with MICE Groups
Make sure to highlight any previous experience you have managing MICE groups. Be prepared to discuss specific examples of how you coordinated these bookings and the challenges you faced, as this will demonstrate your expertise in the area.
✨Demonstrate Strong Communication Skills
Since the role requires effective communication with clients and suppliers, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you successfully resolved issues or built strong relationships, showcasing your interpersonal skills.
✨Research the Company and Industry Trends
Familiarise yourself with the company’s offerings and recent trends in the travel and MICE industry. This knowledge will not only impress your interviewers but also allow you to ask insightful questions, showing your genuine interest in the role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of examples where you had to manage multiple priorities or resolve conflicts, and be ready to explain your thought process and outcomes.
