German and Dutch speaking Customer Service Advisor
London
Ref: 4344DG
German and Dutch speaking Customer Service Advisor
Location: London
Salary: £35,000 per annum plus great benefits
Ref: 4344DG
Company Profile
An international company providing specialist services within the healthcare and life sciences sectors.
Responsibilities
Main duties: To deliver exceptional customer service to the German and Dutch market while providing essential administrative and office support to ensure the smooth running of daily operations.
The role:
- Deliver excellent customer services via telephone, email and face-to-face interactions
- Respond to customer enquiries, resolve queries and provide professional product advice
- Build and maintain strong client relationships ensuring a positive customer experience
- Coordinate cases from initial instruction through to completion liaising with clients, laboratories and medical clinics worldwide
- Manage sample shipments, prepare and fulfil orders / samples
- Provide administrative support and general office duties
- Contribute to sales targets and the smooth running of the department
Candidate's Profile
- Fluent in German and Dutch (written and spoken) – Essential
- Previous experience in customer service desirable but not a requirement
- Proactive with the ability to use initiative, build strong client relationships and work effectively to tight deadlines.
- Excellent communication skills with organisational and problem-solving abilities.
- IT literate
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German and Dutch speaking Customer Service Advisor employer: FRENCH SELECTION
As a leading international food manufacturer, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a focus on professional development and growth opportunities, our team enjoys the flexibility of remote work combined with the excitement of travel across Germany, all while being supported by competitive salaries and comprehensive benefits. Join us to be part of a collaborative environment where your contributions directly impact our success in the FMCG sector.
