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For Companies At a Glance
- Tasks: Provide top-notch technical support to customers via email, phone, and live chat.
- Company: Join a leading British designer of audio products with a global reach.
- Benefits: Enjoy hybrid work options and a competitive salary with bonuses.
- Why this job: Be part of a dynamic team that values professional growth and customer satisfaction.
- Qualifications: Fluent in French, with experience in technical support and excellent communication skills.
- Other info: Car ownership is required due to the location of the client.
Location: Maidstone
Hybrid work 2 - 3 days a week in the office
Salary: £32,000 per annum negotiable plus bonus
The company: A well-established British designer and producer of audio products sold globally
Main duties: To deliver technical support to customers providing outstanding service
The role:
- Respond to enquiries via email, phone and live chat
- Provide product support to customers and distributors
- Deliver technical troubleshooting
- Be responsible for returns and following up accordingly
- Provide purchase support
- Liaise with internal departments ensuring support to customers is maintained at a high standard
- Engage in professional development as required
The candidate:
- Fluent in French (written and spoken) essential
- Fluency in an additional language a bonus
- Experience in technical or product support needed
- Great customer service experience (B2C) within the electrical field preferred
- Excellent communication skills
- High attention to detail with good problem-solving skills
- Car owner due to location of client
The salary: £32,000 per annum plus bonus
French speaking Technical Support Administrator (Electronics) employer: French Selection
Contact Detail:
French Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French speaking Technical Support Administrator (Electronics)
✨Tip Number 1
Brush up on your technical knowledge related to audio products. Familiarise yourself with common issues and troubleshooting techniques, as this will help you stand out during the interview process.
✨Tip Number 2
Practice your French communication skills, especially in a technical context. Being able to explain complex concepts clearly in French will demonstrate your fluency and suitability for the role.
✨Tip Number 3
Research the company’s products and services thoroughly. Understanding their offerings will allow you to engage more effectively during interviews and show your genuine interest in the position.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can be beneficial during your application process.
We think you need these skills to ace French speaking Technical Support Administrator (Electronics)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in technical support and customer service, especially within the electronics field.
Tailor Your CV: Customise your CV to reflect your skills in French and any additional languages you speak. Emphasise your technical support experience and problem-solving abilities, ensuring they align with the job's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technical support. Mention specific examples of how you've successfully assisted customers in the past, particularly in a bilingual context.
Follow Application Instructions: Make sure to apply through the French Selection website as specified. Use the job reference 4249DC1 when submitting your application to ensure it reaches the right department.
How to prepare for a job interview at French Selection
✨Brush Up on Your Technical Knowledge
Make sure you have a solid understanding of the audio products the company designs and produces. Familiarise yourself with common technical issues and troubleshooting methods, as you'll need to demonstrate your ability to provide effective support during the interview.
✨Showcase Your Language Skills
Since fluency in French is essential, be prepared to conduct part of the interview in French. This will not only show your language proficiency but also your confidence in using it in a professional setting.
✨Prepare for Customer Service Scenarios
Think of examples from your past experiences where you've provided excellent customer service, especially in a technical support role. Be ready to discuss how you handled difficult situations or resolved customer issues effectively.
✨Demonstrate Problem-Solving Skills
During the interview, you may be presented with hypothetical scenarios or technical problems. Practice articulating your thought process clearly and logically, showcasing your attention to detail and problem-solving abilities.
