At a Glance
- Tasks: Manage guest reservations and provide top-notch customer service in a luxury hotel environment.
- Company: Join a well-established luxury hotel chain with a global presence.
- Benefits: Competitive salary, lunch voucher, and fantastic benefits.
- Other info: Flexible shift patterns and opportunities for career growth.
- Why this job: Be part of a dynamic team and enhance guest experiences every day.
- Qualifications: Fluent in French, with customer service and hospitality experience preferred.
The predicted salary is between 29000 - 29000 £ per year.
A well-established luxury hotel chain with a presence throughout the UK and globally.
Main duties:
- An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservations.
The role:
- Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner.
- Process, confirm, amend and cancel reservations accurately within the reservation systems.
- Provide detailed information to guests regarding hotel services, room availability and rates.
- Conduct follow-up communications related to reservation requests to ensure a seamless and positive guest experience.
- Coordinate guest special requests and communicate them effectively to the appropriate hotel departments to ensure guest expectations are met.
- Maintain strong communication between the Global Contact Centre and individual hotels to ensure operational alignment and service consistency.
- Build positive relationships with guests and internal teams through clear, professional and courteous communication.
The candidate:
- Fluent in French (written and spoken) essential.
- Experience working in reservations / hospitality beneficial.
- Customer service experience a plus.
- Excellent communication skills with the ability to interact professionally.
- Ability to prioritise and multitask.
- Must be able to work shift patterns.
The salary: Circa £29,000 per annum plus lunch voucher and great benefits.
French speaking Reservations Coordinator employer: FRENCH SELECTION
Join a prestigious luxury hotel chain in London, where you will be part of a vibrant team dedicated to delivering exceptional guest experiences. With competitive salaries, lunch vouchers, and a strong emphasis on employee development, this role offers a unique opportunity to grow within a globally recognised brand while enjoying a supportive and dynamic work culture that values communication and collaboration.
We think you need these skills to ace French speaking Reservations Coordinator
Fluency in French (written and spoken)
Customer Service Skills
Reservation Management
Communication Skills
Attention to Detail
Multitasking
Professionalism
