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For Companies At a Glance
- Tasks: Help customers upgrade their systems while providing top-notch service and support.
- Company: Join a successful international company expanding its operations across the UK.
- Benefits: Enjoy remote work flexibility with just two office days a month and a competitive salary.
- Why this job: Be part of a dynamic team, build relationships, and make a real impact on customer satisfaction.
- Qualifications: Fluent in French, with customer service experience and strong communication skills required.
- Other info: Work for a leading consultancy specialising in bilingual recruitment for global businesses.
The predicted salary is between 20800 - 26000 £ per year.
Candidates must be located in the UK to be considered and will be required to commute to the office 2 days every calendar month, working from home the rest of the time.
Salary: up to £26,000 per annum.
The Company:
Successful international company expanding operations across the UK.
Main Duties:
- You will be responsible for the smooth system upgrade process in Europe by replacing all customers' old units as they reach obsolescence, minimising customer disruption, maintaining retention targets, and keeping the team leader updated on progress.
The Role:
- Verifying booking details with customers and scheduling upgrade appointments.
- Recording communications in the company's CRM system.
- Ensuring customers are called back in a timely manner.
- Building lasting relationships through great customer service.
- Managing daily targets to ensure timely completion of unit replacement.
- Coordinating with installers and managing their schedules.
- Minimising loss of customers by monitoring the upgrade process closely.
- Flagging up at risk accounts.
The Candidate:
- Completely fluent in French (Written & spoken).
- Previous experience in Customer service essential.
- Sales mindset would be ideal.
- Excellent communication & interpersonal skills.
- Strong organisational skills.
- Ability to work independently.
- Capable of showing empathy and keeping calm when under pressure.
French speaking Internal Sales Advisor employer: French Selection
Contact Detail:
French Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French speaking Internal Sales Advisor
✨Tip Number 1
Brush up on your French language skills, especially in a business context. Being completely fluent is essential, so practice speaking and writing in French to ensure you can communicate effectively with customers.
✨Tip Number 2
Familiarise yourself with CRM systems, as you'll be recording communications and managing customer relationships. If you have experience with specific platforms, be ready to discuss how you've used them in previous roles.
✨Tip Number 3
Prepare examples of how you've successfully managed customer service situations in the past. Highlight your ability to build relationships and resolve issues, as these skills are crucial for this role.
✨Tip Number 4
Showcase your organisational skills by discussing how you prioritise tasks and manage your time effectively. This will demonstrate your capability to handle daily targets and coordinate schedules efficiently.
We think you need these skills to ace French speaking Internal Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any sales-related roles. Emphasise your fluency in French, as this is a key requirement for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've built relationships with customers and managed targets in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as communication, organisation, and the ability to work independently. Provide examples of how you've demonstrated these skills in past experiences.
Follow Application Instructions: Ensure you apply through the French Selection website as specified. Use the job reference 5477F3 when searching for the vacancy to ensure your application is correctly processed.
How to prepare for a job interview at French Selection
✨Brush Up on Your French
Since the role requires complete fluency in French, make sure to practice your language skills before the interview. Be prepared to answer questions in French and demonstrate your ability to communicate effectively.
✨Showcase Your Customer Service Experience
Highlight your previous experience in customer service during the interview. Prepare specific examples of how you've successfully handled customer queries or resolved issues, as this will be crucial for the role.
✨Demonstrate Your Sales Mindset
Even if the position is primarily focused on customer service, having a sales mindset is ideal. Be ready to discuss how you can contribute to retention targets and manage customer relationships effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of situations where you had to keep calm and show empathy, and be ready to share those experiences.
