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- Tasks: Provide top-notch customer service and admin support to the sales team.
- Company: Join a dynamic company operating internationally in the fabric industry.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for growth.
- Why this job: Be part of a vibrant team, enhance your skills, and make a global impact.
- Qualifications: Fluent in French; customer service experience is a plus.
- Other info: Work in a supportive environment with a focus on learning and development.
Location: Innerleithen
Salary: up to £28,000 per annum depending on experience plus bonus
Main duties:
- Providing an outstanding level of customer service as well as administrative support to the sales team
- Answer calls and emails ensuring a prompt response
- Resolve customer complaints and escalate as needed
- Be responsible for processing orders and stock control
- Provide aftersales support as well as inform customers of promotions and new releases
- Dispatch samples to international customers
- Maintain and update customer records
- Manage returns including credit processes
- General administrative duties
- Liaise with internal departments
The candidate:
- Fluent in French essential
- Any additional language a benefit
- Experience in customer service or sales support a plus
- Excellent communication skills
- Willingness to learn
- Outstanding attention to detail with strong organisational skills
- Dynamic, confident and ability to work under pressure
The salary: up to £28,000 per annum depending on experience plus bonus
French speaking Customer Service Administrator employer: French Selection
Contact Detail:
French Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French speaking Customer Service Administrator
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the fabric industry and the specific products the company offers. This knowledge will not only impress during interviews but also help you understand customer queries better.
✨Tip Number 3
Prepare examples of how you've handled customer complaints or difficult situations in the past. Being able to demonstrate your problem-solving skills will be crucial for this role.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experience managing records or processing orders. Highlighting your attention to detail will resonate well with the hiring team.
We think you need these skills to ace French speaking Customer Service Administrator
Some tips for your application 🫡
Highlight Language Skills: Since fluency in French is essential for this role, make sure to prominently feature your language skills in your CV and cover letter. Mention any additional languages you speak as they can be a bonus.
Showcase Customer Service Experience: Emphasise any previous experience in customer service or sales support. Use specific examples to demonstrate how you've successfully resolved customer complaints or provided outstanding service.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Highlight relevant skills such as attention to detail, organisational abilities, and your capacity to work under pressure.
Follow Application Instructions: Make sure to apply through the French Selection website as specified. Use the job reference 4251FC when searching for the position to ensure your application is correctly processed.
How to prepare for a job interview at French Selection
✨Showcase Your Language Skills
Since fluency in French is essential for this role, be prepared to demonstrate your language skills during the interview. Practice speaking in French about your previous experiences and how they relate to customer service.
✨Highlight Relevant Experience
Discuss any previous roles in customer service or sales support. Be specific about your responsibilities and achievements, especially those that involved resolving complaints or managing orders.
✨Demonstrate Your Communication Skills
Excellent communication is key for this position. Prepare examples of how you've effectively communicated with customers or team members in the past, particularly in challenging situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you successfully handled customer complaints or worked under pressure, and be ready to explain your thought process.
