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For Companies At a Glance
- Tasks: Provide top-notch customer service and support the sales team with enquiries and orders.
- Company: Established European design and manufacturing company with a strong reputation.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Customer-focused with strong communication and admin skills; experience in high-tech preferred.
- Other info: Exciting opportunity to work in a supportive and collaborative environment.
The predicted salary is between 24000 - 36000 £ per year.
Location: Reading – Hybrid working pattern
Salary: £30,000
Ref: 1203CS
The Company
Very well-established European designing and manufacturing company.
Main duties:
- To work closely with the sales operation team and offer excellent customer service to clients.
- Respond to customer enquiries by phone, email, or in person to provide accurate information about products, services, and policies.
- Process quotes and customer orders and update records.
- Prepare simple weekly reports for customers and the sales team.
- Maintain and update the CRM system.
- Provide general administrative support to the office and multi-skill when required.
The candidate:
- Customer focused with great admin/account management skills.
- Experience in the defence/security or high-tech industries – Ideal.
- Strong communicator and telephone manner.
- Outgoing, confident and motivated candidate.
- IT literate.
Customer Service Advisor employer: French Selection
Contact Detail:
French Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their products and services, especially in the defence and high-tech sectors. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to be confident on the phone and in person. Role-play with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. It shows initiative and can help you stand out from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your customer-focused skills and any relevant experience in admin or account management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to mention your communication skills and any experience in high-tech or defence industries, as these are key for us.
Show Off Your IT Skills: Since the role involves maintaining a CRM system, make sure to mention your IT literacy in your application. If you've used similar systems before, let us know! We love candidates who are tech-savvy.
Apply Through Our Website: Don't forget to apply through our website! It's the easiest way for us to receive your application. Just head to the vacancies page and search for job reference: 1203CS. We can't wait to hear from you!
How to prepare for a job interview at French Selection
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s products and services. Research their customer service approach and any recent news about them. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to connect with clients effectively.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might have to handle a mock customer call or email. Stay calm and think on your feet. Use this opportunity to showcase your problem-solving skills and how you would maintain a positive attitude while assisting customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer management, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
