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- Tasks: Support customers by managing system upgrades and ensuring smooth communication.
- Company: Expanding international company with a focus on customer satisfaction.
- Benefits: Competitive salary, remote work flexibility, and opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Fluent in French with strong customer service and communication skills.
- Other info: Work from home with occasional office visits in Cambridge.
The predicted salary is between 16800 - 28000 £ per year.
Location: remote UK (home-based in the UK). Occasional visits to the office in Cambridge at own cost, ideally based in the East & South East of England, London areas, or the Midlands (East Midlands preferably).
Salary: up to £28,000 per annum
Ref: 5510F3
The Company: Successful international company expanding operations across the UK and Europe.
Main Duties: You will be responsible for the smooth system upgrade process in Europe by replacing all customers' old units as they reach obsolescence, minimising customer disruption, maintaining retention targets, and keeping the team leader updated on progress.
The Role:
- Verifying booking details with customers and scheduling upgrade appointments
- Recording communications in the company's CRM system
- Ensuring customers are called back in a timely manner
- Building lasting relationships through great customer service
- Managing daily targets to ensure timely completion of unit replacement
- Coordinating with installers and managing their schedules
- Minimising loss of customers by monitoring the upgrade process closely
- Flagging-up at risk accounts
The Candidate:
- Completely fluent in French (Written & spoken)
- Previous experience in Customer service essential
- Excellent communication & interpersonal skills
- Strong organisational skills
- Ability to work independently
- Capable of showing empathy and keeping calm when under pressure
Salary: up to £28,000 per annum
French speaking Customer Support in Cambridge employer: French Selection
Contact Detail:
French Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French speaking Customer Support in Cambridge
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you get comfortable with common questions and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! If you have relevant experience or projects, don’t hesitate to bring them up during interviews. Use specific examples to demonstrate how you can add value to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities!
We think you need these skills to ace French speaking Customer Support in Cambridge
Some tips for your application 🫡
Show Off Your French Skills: Since this role is all about customer support in French, make sure to highlight your language skills right from the start. Use clear and confident French in your application to show us you’re the real deal!
Tailor Your Experience: We want to see how your previous customer service experience relates to this role. Be specific about your past roles and how they’ve prepared you for managing customer relationships and handling upgrades.
Keep It Organised: Strong organisational skills are key for this position. When writing your application, structure it well and use bullet points where necessary to make it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re following our preferred format. Just search for the job reference 5510F3 on the vacancies page.
How to prepare for a job interview at French Selection
✨Brush Up on Your French
Since this role requires fluency in French, make sure you practice your language skills before the interview. Try to engage in conversations or even conduct mock interviews in French to boost your confidence and ensure you're ready to impress.
✨Know the Company Inside Out
Research the company thoroughly. Understand their operations, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experiences where you successfully handled difficult situations or built strong relationships with customers. This will demonstrate your capability and experience.
✨Showcase Your Organisational Skills
As the role involves managing schedules and coordinating with installers, be ready to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks and deadlines, as this will highlight your suitability for the position.