At a Glance
- Tasks: Provide top-notch customer support and resolve queries via phone, email, and live chat.
- Company: Join a trusted UK brand with a global presence.
- Benefits: Competitive salary and the chance to work in a dynamic office environment.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a difference by helping customers and enhancing their experience with our products.
- Qualifications: Fluent in French and have a passion for customer service.
Location: Cambridge
Fully office-based Monday to Friday
Salary: £28,000 - £30,000 per annum (depending on experience)
The company: A well-established and trusted UK brand who operate on a global scale.
Main duties:
- Provide 1st line support to customers by resolving queries related to the company’s products and services.
The role:
- Provide outstanding customer support to customers.
- Handle incoming queries by phone, email and live chat.
- Ensure all calls are logged accurately.
- Analyse data and respond accordingly.
- Be responsible for scheduling engineering service calls.
- Provide customer training on products.
- Monitor and report any issues as needed.
- Any additional tasks as needed by management.
The candidate:
- Fluent in French (written and spoken) essential.
- Experience in customer service or 1st line technical support beneficial.
- Excellent communication skills.
- Customer focused with a high attention to details.
- Good IT skills.
French speaking Customer Service Advisor in Cambridge employer: FRENCH SELECTION
As a well-established UK brand with a global presence, we pride ourselves on fostering a supportive and dynamic work environment in Cambridge. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, ensuring that every team member can thrive while delivering exceptional customer service. Join us to be part of a collaborative culture that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land French speaking Customer Service Advisor in Cambridge
✨Tip Number 1
Get to know the company before your interview! Research their products and services, and think about how you can contribute to their customer service team. This will show them you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your French! Since this role requires fluency, brush up on your language skills by having mock conversations or even chatting with friends in French. The more comfortable you are, the better you'll perform during the interview.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle difficult customers or tricky queries. Having a few examples ready will help you demonstrate your problem-solving skills and customer focus.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to follow our preferred process.
We think you need these skills to ace French speaking Customer Service Advisor in Cambridge
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about providing top-notch customer service in French, make sure to highlight your language skills right from the start. Use clear and confident language in your application to demonstrate your fluency.
Tailor Your Experience:We want to see how your past experiences relate to this role. Be specific about any customer service or technical support roles you've had, and mention how you handled queries or resolved issues. This will show us you're a great fit!
Be Personable:Customer service is all about connecting with people. Let your personality shine through in your application. A friendly tone can go a long way in making your application stand out!
Apply Through Our Website:To make sure your application gets to us without a hitch, apply through our website. Just head over to the vacancies page and search for job reference: 5526M. We can't wait to hear from you!
How to prepare for a job interview at FRENCH SELECTION
✨Brush Up on Your French
Since fluency in French is essential for this role, make sure to practice your language skills before the interview. Try having conversations or answering common customer service scenarios in French to boost your confidence.
✨Know the Company Inside Out
Research the company’s products and services thoroughly. Understanding what they offer will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you've provided excellent customer service. Be ready to discuss how you handled difficult situations, as this will demonstrate your problem-solving skills and customer focus.
✨Show Off Your IT Skills
Since good IT skills are a requirement, be prepared to discuss any relevant software or tools you’ve used in previous roles. If you have experience with live chat systems or CRM software, make sure to highlight that during the interview.
