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- Tasks: Deliver exceptional customer service and support the Export department.
- Company: Established British manufacturer focused on sustainability with global reach.
- Benefits: Competitive salary of £27,000 plus bonus and career development opportunities.
- Other info: Exciting opportunity to work in a supportive and international environment.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Fluency in French or German and previous customer service experience required.
Location: Burnley
Salary: £27,000 per annum plus bonus
Ref: 8230CS
The company: A long-standing British manufacturer with international operations and a key focus on sustainability.
Main duties: To provide outstanding customer service to clients and support the Export department.
The role:
- Respond to customer enquiries in a timely manner to ensure any issues are resolved
- Provide customers with advice on product suitability and alternatives to competitor products to encourage greater spend.
- Process orders through the system and follow up as necessary
- Provide customers with export support in regards to lead times and delivery information
- Support internal departments with product or stock information
- Ensure customer information is recorded accurately and update on the system when necessary
- Monitor outstanding orders and follow up accordingly
The candidate:
- Fluent in either German OR French to business standard - Essential
- Previous customer service experience - Essential
- Excellent communication and interpersonal skills
- Dynamic, confident and motivated candidate
- IT literate
The salary: £27,000 per annum plus bonus
French or German speaking Customer Service Administrator in Burnley employer: FRENCH SELECTION
Contact Detail:
FRENCH SELECTION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French or German speaking Customer Service Administrator in Burnley
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service experience and language skills, as these are key for the role.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your relevant experience and how it aligns with the job description. Show them why you're the perfect fit for the Customer Service Administrator role.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your enthusiasm can set you apart from other candidates. It shows you're genuinely interested in the position.
We think you need these skills to ace French or German speaking Customer Service Administrator in Burnley
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in either French or German, make sure to highlight your language skills right at the top of your application. Use examples from your previous roles where you’ve used these languages to provide customer service.
Tailor Your Experience: We want to see how your past experiences relate to this role. Be specific about your customer service experience and how it aligns with the duties listed in the job description. This will help us see you as a perfect fit!
Keep It Professional Yet Friendly: While we love a casual vibe, remember that this is a professional application. Use a friendly tone but keep it polished. Show us your personality while still being respectful and professional.
Apply Through Our Website: To make sure your application gets to us without any hiccups, apply through our website. Head over to the vacancies page, search for job reference 8230CS, and submit your application there. We can’t wait to hear from you!
How to prepare for a job interview at FRENCH SELECTION
✨Brush Up on Your Language Skills
Since the role requires fluency in either French or German, make sure you’re comfortable speaking and writing in your chosen language. Practise common customer service scenarios and responses to ensure you can communicate effectively during the interview.
✨Know the Company Inside Out
Research the company’s history, values, and focus on sustainability. Understanding their mission will help you align your answers with their goals and show that you’re genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about past experiences where you provided excellent customer service. Be ready to discuss specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your capability and confidence in handling similar situations.
✨Show Off Your IT Skills
As the role requires IT literacy, be prepared to discuss your experience with relevant software or systems. If you’ve used any customer service platforms or order processing systems, mention them and how they helped you in your previous roles.