German speaking Customer Service Advisor in Wigan

German speaking Customer Service Advisor

Location: Wigan
Hybrid working
Salary: Up to £29,000 per annum plus great benefits
Ref: 4296GC

Company Profile

A diversified manufacturer and supplier who combine innovation and sustainability in their business practice.

Responsibilities

Working as part of a dynamic team, you will be the main point of contact for customers and manage the order process from initial enquiry to delivery.

The Role

• Handle customer enquiries and complaints gathering necessary information coordinating with internal teams ensuring timely, professional responses.
• Build and maintain strong customer relationships (internal and external), acting as a key point of contact for key accounts and Sales Managers.
• Manage the full sales-order lifecycle from order entry and quotations to shipment tracking, delivery updates and issue resolution.
• Monitor and manage open orders liaising with internal departments.
• Identify and action any special client shipping requirements.
• Escalate enquiries as needed to the Team leader.
• Provide proactive assistance to the team and other departments within the company as needed.

Candidate\’s Profile

• Fluent German (written and spoken) – Essential.
• Experience in a customer service role is preferred.
• Exceptional organisational skills and attention to detail.
• Proactive, confident and dynamic personality.
• Excellent communication skills and a team player.
• Computer literate (with experience in SAP an advantage).