At a Glance
- Tasks: Deliver top-notch B2B customer service and support in a dynamic environment.
- Company: Established manufacturing company with a global reach and innovative products.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Office-based role in Bury St Edmunds with a focus on teamwork.
- Why this job: Join a vibrant team and make a difference in customer satisfaction.
- Qualifications: Fluent German speaker with customer service experience.
The predicted salary is between 25000 - 35000 £ per year.
Location: Bury St Edmunds
Salary: Competitive - please state your expectations
Ref: 8238GCS
The company: A well-established manufacturing company of technical products with global operations.
Main duties: To provide excellent B2B customer service and administrative support.
The role:
- Respond to client enquiries in a timely manner, ensuring a quick turnaround time for order status updates.
- Provide technical product advice and recommendations to clients based on their requirements.
- Keep record of stock availability and lead times in order to advise customers accordingly.
- Maintain accurate client details in the system and update when needed.
- Process purchase orders, invoices and other documentation in the system.
- Monitor customer satisfaction and suggest areas for improvements where necessary.
The candidate:
- Fluent in German to business standard (written and spoken) - Essential.
- Previous customer service and administrative experience is preferred.
We think you need these skills to ace German speaking Customer Service Representative in Suffolk
Fluency in German (written and spoken)
B2B Customer Service
Technical Product Knowledge
Administrative Support
Order Processing
Stock Management
Client Relationship Management
