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- Tasks: Provide top-notch customer service and support the sales team with admin tasks.
- Company: Established European design and manufacturing company with a strong reputation.
- Benefits: Competitive salary, hybrid working, and opportunities for career growth.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Customer-focused with strong communication and admin skills.
- Other info: Ideal for outgoing individuals looking to thrive in a tech-savvy environment.
The predicted salary is between 21600 - 36000 £ per year.
Location: Reading
Hybrid working pattern
Salary: £30,000
Ref: 1203CS
The Company: Very well-established European designing and manufacturing company
Main duties: To work closely with the sales operation team and offering excellent customer service to clients
The role:
- Respond to customer enquiries by phone, email, or in person to provide accurate information about products, services, and policies
- Process quotes and customer orders and update records
- Prepare simple weekly reports for customers and the sales team
- Maintain and update the CRM system
- Provide general administrative support to the office and multi-skill when required
The candidate:
- Customer focused with great admin/account management skills
- Experience in the defence/security or high-tech industries (Ideal)
- Strong communicator and telephone manner
- Outgoing, confident and motivated candidate
- IT literate
Customer Service Advisor in Reading employer: French Selection UK
Contact Detail:
French Selection UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Reading
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the opportunity and want to be part of the StudySmarter community.
We think you need these skills to ace Customer Service Advisor in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your customer-focused experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this role. Don’t forget to mention your experience in the defence/security or high-tech industries if you have it!
Show Off Your Communication Skills: As a Customer Service Advisor, strong communication is key. In your application, demonstrate your ability to communicate effectively, whether it's through your writing style or by providing examples of past interactions with customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Just head over to the vacancies page, search for job reference 1203CS, and submit your application. We can't wait to hear from you!
How to prepare for a job interview at French Selection UK
✨Know Your Stuff
Make sure you’re familiar with the company’s products and services. Research their customer service approach and any recent news about them. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully handled customer queries in the past.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you’ll need to demonstrate how you’d handle a customer situation. Think about common customer issues and how you would resolve them. This will showcase your problem-solving skills and customer focus.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use for customer management, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
