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- Tasks: Lead a dynamic team in managing group travel operations and ensure exceptional client experiences.
- Company: A leading Destination Management Company based in London.
- Benefits: Competitive salary starting from £50,000, with opportunities for growth and development.
- Why this job: Shape the future of travel while leading a passionate team in a vibrant industry.
- Qualifications: Experience in sales and team leadership within a Destination Management Company is essential.
- Other info: Join a supportive environment that values cultural awareness and proactive decision-making.
The predicted salary is between 50000 - 70000 £ per year.
Location: London
Salary: from £50,000 per annum depending on experience. Please provide your salary expectations if any higher and we will consider according to relevant experience.
Main duties:
- To manage the team of Travel Operations Executives within the Groups department, and provide training and guidance.
- To provide direct day-to-day management of the travel operations team within the Groups department.
- To provide training, support and guidance to the team where needed.
- To set and monitor KPI's for the operations team and adjust accordingly.
- To manage and deal with escalated enquiries from clients in a timely manner.
- To monitor and give feedback on areas of improvement/areas of success within the team.
- To be aware of cultural differences within a team and react sensitively.
- To be aware of important changes in the travel market and communicate course of action to the team.
- To report to the Directors of the company.
Candidate's Profile:
- Experience in a sales role within a Destination Management Company – Essential
- Experience in People Management/Team Leadership – Essential
- Excellent communication skills with knowledge of cultural differences
- Excellent attention to detail and able to work under pressure
- Ability to lead a team effectively and make decisions appropriately
- Excellent organisational skills
- Proactive, confident and dynamic personality
- IT literate
Submit your CV and job search requirements to be considered for current and future suitable vacancies.
Head of Group Travel – DMC in London employer: French Selection UK
Contact Detail:
French Selection UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Group Travel – DMC in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work in Destination Management Companies. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to group travel and think of examples from your experience that showcase your leadership and problem-solving skills. We want you to shine!
✨Tip Number 3
Showcase your people management skills during interviews. Be ready to discuss how you've trained and guided teams in the past, and how you handle escalated enquiries. This is your chance to demonstrate your dynamic personality!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Head of Group Travel – DMC in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience in sales within a Destination Management Company and any leadership roles you've held. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since excellent communication is key for this role, don’t shy away from demonstrating this in your application. Use clear and concise language, and maybe even include examples of how you've effectively managed teams or dealt with escalated enquiries in the past.
Be Honest About Salary Expectations: If you have specific salary expectations, be upfront about them in your application. We appreciate transparency and will consider your experience when discussing compensation. Just remember, we’re looking for the right fit for both sides!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at French Selection UK
✨Know Your Stuff
Make sure you brush up on your knowledge of the travel industry, especially within Destination Management Companies. Understand current trends and challenges in the market, as this will show your potential employer that you're proactive and well-informed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you provided training or resolved conflicts. This will demonstrate your ability to lead effectively and make decisions under pressure.
✨Cultural Sensitivity is Key
Since the role involves managing a diverse team, be ready to discuss how you've navigated cultural differences in previous roles. Highlight your communication skills and how you adapt your approach to suit different team members.
✨Be Ready for KPI Discussions
Familiarise yourself with key performance indicators relevant to travel operations. Be prepared to discuss how you've set and monitored KPIs in the past, and how you would approach this in the new role. This shows you're results-driven and understand the importance of metrics.
