At a Glance
- Tasks: Assist customers in German, resolving queries and providing support.
- Company: Join a well-established manufacturer and distributor with a strong reputation.
- Benefits: Enjoy hybrid working, competitive salary, and excellent perks.
- Other info: Work 3 days in the office and 2 days from home for flexibility.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: Fluent in German; previous customer service experience is a plus.
The predicted salary is between 16800 - 28000 £ per year.
Position Title
German speaking Customer Service Representative
Location
Bury St Edmunds
Reference
Ref: 8238GCS
Company Profile
A well-established manufacturing company of technical products with global operations
Compensation
Salary: Competitive – please state your expectations
Responsibilities
Main duties:
- Provide excellent B2B customer service and administrative support
The role:
- Respond to client enquiries in a timely manner, ensuring a quick turnaround time for order status updates
- Provide technical product advice and recommendations to clients based on their requirements
- Keep record of stock availability and lead times to advise customers accordingly
- Maintain accurate client details in the system and update when needed
- Process purchase orders, invoices and other documentation in the system
- Monitor customer satisfaction and suggest areas for improvements where necessary
Candidate's Profile
- Fluent in German to business standard (written and spoken) – Essential
- Previous customer service and administrative experience in a manufacturing or industrial environment – Essential
- Excellent communication and interpersonal skills
- Dynamic, confident and motivated candidate
- IT literate with knowledge of ERP systems
German speaking Customer Service Representative employer: French Selection UK
As a well-established international organisation, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to thrive. With a flexible remote-first working environment and opportunities for professional growth, our German Speaking Business Development Executive role offers the chance to engage with diverse clients across Europe while enjoying competitive compensation and a strong team-oriented atmosphere. Join us to be part of a dynamic company that values innovation and sustainability in asset management.
StudySmarter Expert Advice🤫
We think this is how you could land German speaking Customer Service Representative
✨Tip Number 1
Brush up on your German language skills, especially in customer service contexts. Being fluent and confident in handling customer queries will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with common customer service software and tools. Highlighting your proficiency in these during the interview can demonstrate your readiness for the role.
✨Tip Number 3
Research the company’s products and services thoroughly. Showing that you understand their offerings and how they serve their customers can impress the hiring team.
✨Tip Number 4
Prepare for situational questions by thinking of examples from your past experiences where you successfully resolved customer issues. This will help you showcase your problem-solving skills effectively.
We think you need these skills to ace German speaking Customer Service Representative
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the specific requirements for the German speaking Customer Service Representative position. Highlight key skills and experiences that match what the company is looking for.
Tailor Your CV:Customise your CV to reflect your relevant experience in customer service, particularly any roles where you used German. Emphasise your language skills and any achievements that demonstrate your ability to handle customer inquiries effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your proficiency in German. Use specific examples from your past experiences to illustrate how you can contribute to the company's success.
Follow Application Instructions:Make sure to apply through the French Selection UK website as specified. Use the job reference 8189G when searching for the vacancy to ensure your application is directed correctly.
How to prepare for a job interview at French Selection UK
✨Brush Up on Your German
Since the role requires fluency in German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively with customers.
✨Know the Company
Research the company thoroughly. Understand their products, services, and values. This will not only help you answer questions more confidently but also show your genuine interest in the position.
✨Prepare for Customer Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss your problem-solving skills and provide examples of how you've successfully resolved customer issues in the past.
✨Showcase Your Adaptability
With a hybrid working model, it's important to demonstrate your adaptability. Share experiences where you've successfully worked both independently and as part of a team, highlighting your ability to thrive in different environments.
