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For Companies At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and live chat.
- Company: Join a leading designer focused on sustainability and innovation.
- Benefits: Enjoy hybrid working after probation and competitive salary plus perks.
- Why this job: Be part of a dynamic team that values your feedback and ideas.
- Qualifications: Fluent in German with customer service experience preferred.
- Other info: Must be available to work one weekend every two weeks.
The predicted salary is between 17100 - 20000 £ per year.
FRENCH SELECTION (FS)
German speaking Customer Service Representative
Location: Milton Keynes
Hybrid working after probation period
Salary: up to £28,500 per annum plus benefits
Ref: 8153GC
To apply using our preferred format, please visit French Selection website, got to the vacancies page, search job reference: 8153GC
Website:
The Company:
A well-known designer and manufacturer with a key focus on sustainability.
Main duties:
To provide excellent customer service and administrative support.
The Role:
– To provide excellent service over telephone, email and live web-chat.
– To process orders through the system and manage shipping documentation
– To resolve customer queries regarding products or services in a timely manner
– To manage returns and refund processes
– To manage payment processes and ensure administration is completed accordingly
– To provide management with customer feedback and suggest improvements where appropriate
The Candidate:
– Fluent in German (written and spoken) – Essential
– Previous experience in customer service – Beneficial
– Able to work one in two weekends
– Proactive, confident and dynamic personality
– Excellent communication skills
– Ability to work in a fast-paced environment
– IT literate
The salary: up to £28,500 per annum plus benefits
German speaking Customer Service Representative employer: French Selection UK
Contact Detail:
French Selection UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Service Representative
✨Tip Number 1
Make sure to brush up on your German language skills, especially in customer service contexts. Practice common phrases and scenarios you might encounter while assisting customers.
✨Tip Number 2
Familiarize yourself with the company's products and services. Understanding what you’ll be supporting will help you answer customer queries more effectively and show your enthusiasm for the role.
✨Tip Number 3
Prepare for potential role-play scenarios during the interview. Being able to demonstrate your customer service skills in real-time can set you apart from other candidates.
✨Tip Number 4
Show your proactive side by thinking of ways to improve customer service processes. Bringing ideas to the table during your interview can highlight your initiative and fit for the dynamic environment.
We think you need these skills to ace German speaking Customer Service Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description. Understand the key responsibilities and required skills, especially the importance of providing excellent customer service in both German and English.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize your fluency in German and any previous roles that involved communication with customers, as well as your ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive personality. Mention specific examples of how you've resolved customer queries or improved processes in past roles.
Follow Application Instructions: Ensure you apply through the French Selection website as specified. Use the job reference 8153GC when searching for the position to ensure your application is correctly submitted.
How to prepare for a job interview at French Selection UK
✨Showcase Your Language Skills
Since fluency in German is essential for this role, be prepared to demonstrate your language skills during the interview. Practice speaking clearly and confidently in German, and consider discussing your previous experiences in customer service in the language.
✨Highlight Customer Service Experience
Make sure to share specific examples from your past roles where you provided excellent customer service. Discuss how you resolved customer queries and managed returns or refunds, as these are key responsibilities of the position.
✨Demonstrate Proactivity
The company is looking for a proactive and dynamic personality. Be ready to discuss situations where you took initiative to improve processes or enhance customer satisfaction. This will show that you can contribute positively to their team.
✨Prepare for Fast-Paced Scenarios
Since the role requires working in a fast-paced environment, think of examples where you successfully managed multiple tasks under pressure. This will help illustrate your ability to thrive in such conditions, which is crucial for this position.
