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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage the ordering process.
- Company: Join an award-winning consultancy specialising in bilingual recruitment.
- Benefits: Enjoy hybrid working options and a competitive salary up to £30,000.
- Why this job: Be part of a dynamic team and make a real impact in customer relations.
- Qualifications: Fluent in German with experience in customer service or sales support.
- Other info: Fast-paced environment perfect for proactive and confident individuals.
The predicted salary is between 24000 - 36000 £ per year.
A well-established and award-winning company with international operations.
Main Duties:
- To provide excellent customer service and administrative support.
- To manage the ordering process from initial enquiry to delivery.
- To support the technical team with opening and updating tickets for technical enquiries.
- To manage existing accounts and client contract information.
- To manage credit or debit notes and follow customer deduction management process.
- To coordinate deliveries in line with client requirements and update client accordingly.
- To liaise with sales team regarding customer enquiries and changes to customer orders.
- To understand and communicate specific client requirements with relevant colleagues.
- To maintain accurate client details in the system and update as required.
The Candidate:
- Fluent in German (written and spoken) - Essential.
- Previous experience in customer service and/or sales support - Essential.
- Proactive, confident and dynamic personality.
- Excellent communication skills and a team player.
- Computer literate (MS Office, Internet).
- Able to work in a fast-paced environment.
German speaking Customer Service Advisor employer: French Selection UK
Contact Detail:
French Selection UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Service Advisor
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and scenarios can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company’s products and services. Understanding what they offer will allow you to answer questions more effectively and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare examples from your previous experience that showcase your customer service skills. Think of specific situations where you resolved issues or improved customer satisfaction.
✨Tip Number 4
Research the company culture and values. Being able to align your personal values with those of the company can make a strong impression during your interview.
We think you need these skills to ace German speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales support. Emphasise your fluency in German and any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive and dynamic personality. Mention specific examples of how you've provided excellent customer service in previous roles.
Highlight Technical Skills: Since the role involves supporting the technical team, mention any experience you have with managing technical enquiries or using ticketing systems. This will demonstrate your ability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your German language skills are reflected accurately, as this is a key requirement for the position.
How to prepare for a job interview at French Selection UK
✨Brush Up on Your German
Since the role requires fluency in German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively.
✨Know the Company
Research the company’s background, values, and recent achievements. Understanding their operations will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully handled difficult situations or provided exceptional service.
✨Show Your Proactive Side
The job description highlights the need for a proactive personality. Be ready to discuss instances where you took initiative in previous roles, whether it was improving processes or going above and beyond for a customer.
