At a Glance
- Tasks: Manage guest reservations and provide top-notch customer service in a luxury hotel environment.
- Company: Join a well-established luxury hotel chain with a global presence.
- Benefits: Competitive salary, lunch voucher, and fantastic benefits.
- Other info: Flexible shift patterns and opportunities for career growth in a global company.
- Why this job: Be part of a dynamic team and enhance guest experiences in a vibrant setting.
- Qualifications: Fluent in French, with customer service and hospitality experience preferred.
The predicted salary is between 17400 - 20400 £ per year.
A well-established luxury hotel chain with a presence throughout the UK and globally.
Main duties: An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservations.
- Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner.
- Process, confirm, amend and cancel reservations accurately within the reservation systems.
- Provide detailed information to guests regarding hotel services, room availability and rates.
- Conduct follow-up communications related to reservation requests to ensure a seamless and positive guest experience.
- Coordinate guest special requests and communicate them effectively to the appropriate hotel departments to ensure guest expectations are met.
- Maintain strong communication between the Global Contact Centre and individual hotels to ensure operational alignment and service consistency.
- Build positive relationships with guests and internal teams through clear, professional and courteous communication.
The candidate:
- Fluent in French (written and spoken) essential.
- Experience working in reservations/hospitality beneficial.
- Customer service experience a plus.
- Excellent communication skills with the ability to interact professionally.
- Ability to prioritise and multitask - must be able to work shift patterns.
The salary: Circa £29,000 per annum plus lunch voucher and great benefits.
French speaking Reservations Coordinator employer: French Selection UK
Join a prestigious luxury hotel chain in London, where you will be part of a vibrant team dedicated to delivering exceptional guest experiences. With competitive salaries, lunch vouchers, and a strong emphasis on employee development, this role offers a unique opportunity to grow within a globally recognised brand while enjoying a supportive and dynamic work culture that values communication and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land French speaking Reservations Coordinator
✨Tip Number 1
Make sure you know the company inside out! Research their values, services, and what makes them tick. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice your French! Since this role is all about communication, brush up on your language skills. Try role-playing common reservation scenarios with a friend or even in front of a mirror to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. So, head over to the French Selection site and get your application in!
We think you need these skills to ace French speaking Reservations Coordinator
Some tips for your application 🫡
Show Off Your French Skills:Since this role is all about managing reservations in French, make sure to highlight your language skills right from the start. Use clear and professional French in your application to demonstrate your fluency.
Tailor Your Experience:We want to see how your past experiences relate to the role. If you've worked in hospitality or customer service, mention specific examples that showcase your ability to handle reservations and communicate effectively with guests.
Be Professional and Courteous:The job requires excellent communication skills, so keep your application polite and professional. Use a friendly tone but remember to maintain a level of formality that reflects the luxury hotel environment.
Apply Through Our Website:To make sure your application gets noticed, apply through our website. Head over to the vacancies page, search for job reference 4313RF, and submit your application there. We can't wait to hear from you!
How to prepare for a job interview at French Selection UK
✨Brush Up on Your French
Since fluency in French is essential for this role, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play scenarios related to reservations to boost your confidence.
✨Know the Company Inside Out
Research the luxury hotel chain thoroughly. Understand their values, services, and what sets them apart from competitors. This knowledge will help you tailor your answers and show genuine interest during the interview.
✨Prepare for Common Scenarios
Think about common reservation-related scenarios you might face, such as handling a cancellation or a special request. Prepare clear, concise responses that demonstrate your problem-solving skills and customer service experience.
✨Showcase Your Communication Skills
As communication is key in this role, be ready to demonstrate your ability to interact professionally. Practice articulating your thoughts clearly and courteously, both in English and French, to leave a lasting impression.
