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For Companies At a Glance
- Tasks: Manage hotel reservations and provide exceptional service to international clients.
- Company: Join a prestigious luxury hospitality group known for iconic hotels and outstanding guest experiences.
- Benefits: Enjoy a competitive salary of £35,000 and the chance to work in a vibrant environment.
- Why this job: Be part of a dynamic team that values attention to detail and offers a memorable guest experience.
- Qualifications: Fluent in French and English, with a background in hospitality or customer service preferred.
- Other info: Opportunity to work in Central London and develop your career in luxury hospitality.
The predicted salary is between 35000 - 49000 £ per year.
A prestigious luxury hospitality group with iconic hotels in the UK and continental Europe. The company is renowned for its exceptional service and distinctive guest experiences.
Main duties:
- To manage reservations enquiries and bookings for luxury hotel properties while providing a seamless and memorable experience for international clients.
- Handle incoming room reservations in French and English.
- Deliver a first-class guest experience with attention to detail and warmth.
- Maximise room revenue through effective cross-selling and up-selling strategies.
- Maintain detailed knowledge of multiple hotel properties, offers, and packages.
- Liaise with internal departments to ensure smooth guest journeys.
- Represent the brand professionally via phone, email, and online channels.
The candidate:
- Fluent in French and English (spoken and written).
- Previous experience in hospitality, reservations, hotels or customer service preferred.
- Confident communicator with a warm and professional approach.
- Organised, detail-oriented, and comfortable working in a fast-paced environment.
- High standard of personal presentation and interpersonal skills.
- Proficient with Microsoft 365; knowledge of hotel CRM/reservations systems is an advantage.
The salary: £35,000 per annum.
French speaking Hotel Reservations Executive employer: French Selection UK
Contact Detail:
French Selection UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French speaking Hotel Reservations Executive
✨Tip Number 1
Familiarise yourself with the luxury hospitality sector. Research the company and its hotels to understand their unique offerings and guest experiences. This knowledge will help you stand out during any conversations or interviews.
✨Tip Number 2
Practice your French and English communication skills, especially in a customer service context. Role-play common reservation scenarios with a friend to build confidence and fluency in both languages.
✨Tip Number 3
Network with professionals in the hospitality industry. Attend events or join online forums where you can connect with others who work in hotel reservations or customer service roles. This could lead to valuable insights and potential referrals.
✨Tip Number 4
Showcase your organisational skills by preparing for the fast-paced environment of hotel reservations. Consider creating a mock schedule or task list to demonstrate how you would manage multiple bookings and inquiries efficiently.
We think you need these skills to ace French speaking Hotel Reservations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise your fluency in French and English, and any specific skills related to hotel reservations or CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention your previous experiences that align with the role and express your enthusiasm for providing exceptional guest experiences.
Highlight Relevant Skills: In your application, focus on skills such as effective communication, attention to detail, and your ability to work in a fast-paced environment. Provide examples of how you've successfully managed reservations or enhanced guest experiences in the past.
Follow Application Instructions: Ensure you apply through the French Selection website as specified. Use the job reference 765CA when searching for the position to ensure your application is correctly processed.
How to prepare for a job interview at French Selection UK
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Be prepared to answer questions in both languages and demonstrate your ability to switch between them seamlessly.
✨Know the Company Inside Out
Research the luxury hospitality group thoroughly. Understand their values, the hotels they operate, and what sets them apart in the industry. This knowledge will help you tailor your answers and show genuine interest in the company.
✨Showcase Your Customer Service Experience
Prepare examples from your previous roles that highlight your customer service skills, particularly in a hospitality context. Discuss how you handled challenging situations and ensured a memorable experience for guests.
✨Demonstrate Your Organisational Skills
As the role involves managing reservations and liaising with various departments, be ready to discuss how you stay organised in a fast-paced environment. Share specific strategies or tools you use to keep track of tasks and ensure smooth operations.
