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For Companies At a Glance
- Tasks: Manage hotel reservations and provide exceptional service to international clients.
- Company: Join a prestigious luxury hospitality group known for iconic hotels and outstanding guest experiences.
- Benefits: Enjoy a competitive salary of £35,000 and work in a vibrant, fast-paced environment.
- Why this job: Be part of a dynamic team that values attention to detail and offers a memorable guest experience.
- Qualifications: Fluent in French and English, with a background in hospitality or customer service preferred.
- Other info: Opportunity to work with a leading recruitment consultancy specialising in bilingual professionals.
The predicted salary is between 28000 - 42000 £ per year.
A prestigious luxury hospitality group with iconic hotels in the UK and continental Europe. The company is renowned for its exceptional service and distinctive guest experiences.
Main duties:
- To manage reservations enquiries and bookings for luxury hotel properties while providing a seamless and memorable experience for international clients.
The role:
- Handle incoming room reservations in French and English
- Deliver a first-class guest experience with attention to detail and warmth
- Maximise room revenue through effective cross-selling and up-selling strategies
- Maintain detailed knowledge of multiple hotel properties, offers, and packages
- Liaise with internal departments to ensure smooth guest journeys
- Represent the brand professionally via phone, email, and online channels
The candidate:
- Fluent in French and English (spoken and written)
- Previous experience in hospitality, reservations, or customer service preferred
- Confident communicator with a warm and professional approach
- Organised, detail-oriented, and comfortable working in a fast-paced environment
- High standard of personal presentation and interpersonal skills
- Proficient with Microsoft 365; knowledge of hotel CRM/reservation systems is an advantage
The salary: £35,000 per annum
French speaking Hotel Reservations Executive employer: French Selection UK
Contact Detail:
French Selection UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French speaking Hotel Reservations Executive
✨Tip Number 1
Brush up on your French and English communication skills, especially in a hospitality context. Practising common phrases and scenarios you might encounter in hotel reservations can give you an edge during the interview.
✨Tip Number 2
Familiarise yourself with luxury hotel brands and their unique offerings. Understanding what sets them apart will help you demonstrate your knowledge and passion for the industry during your discussions with us.
✨Tip Number 3
Prepare to showcase your customer service skills by thinking of examples from your past experiences where you went above and beyond for a client. This will highlight your ability to deliver a first-class guest experience.
✨Tip Number 4
Research common hotel reservation systems and CRM tools. Even if you haven't used them before, showing that you're proactive about learning these systems can impress us and demonstrate your commitment to the role.
We think you need these skills to ace French speaking Hotel Reservations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality and customer service. Emphasise your language skills in both French and English, as well as any relevant roles that showcase your ability to manage reservations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry. Mention specific experiences where you provided exceptional service or handled reservations effectively, and express your enthusiasm for working with a prestigious luxury hospitality group.
Showcase Your Communication Skills: Since the role requires fluent communication in both French and English, consider including examples of how you've successfully communicated with clients in both languages. This could be through previous job roles or relevant experiences.
Highlight Relevant Software Proficiency: If you have experience with Microsoft 365 or hotel CRM/reservation systems, make sure to mention this in your application. Highlighting your technical skills can set you apart from other candidates.
How to prepare for a job interview at French Selection UK
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Be prepared to answer questions in both languages and demonstrate your ability to switch between them seamlessly.
✨Know the Company Inside Out
Research the luxury hospitality group thoroughly. Understand their values, the unique experiences they offer, and their key hotel properties. This knowledge will help you tailor your answers and show genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service abilities. Focus on situations where you provided exceptional service or resolved issues effectively, as this is crucial for a role in hotel reservations.
✨Demonstrate Attention to Detail
In the hospitality industry, attention to detail is vital. During the interview, mention specific instances where your organisational skills made a difference. This could include managing bookings, handling inquiries, or ensuring a smooth guest experience.
