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For Companies At a Glance
- Tasks: Manage hotel reservations and provide exceptional service to international clients.
- Company: Join a prestigious luxury hospitality group known for iconic hotels and outstanding guest experiences.
- Benefits: Enjoy a competitive salary of £35,000 and work in a vibrant central London location.
- Why this job: Be part of a dynamic team that values attention to detail and offers a memorable guest experience.
- Qualifications: Fluent in French and English, with a background in hospitality or customer service preferred.
- Other info: Opportunity to work in a fast-paced environment with potential for career growth.
The predicted salary is between 28000 - 42000 £ per year.
A prestigious luxury hospitality group with iconic hotels in the UK and continental Europe. The company is renowned for its exceptional service and distinctive guest experiences.
Main duties:
- To manage reservations enquiries and bookings for luxury hotel properties while providing a seamless and memorable experience for international clients.
The role:
- Handle incoming room reservations in French and English
- Deliver a first-class guest experience with attention to detail and warmth
- Maximise room revenue through effective cross-selling and up-selling strategies
- Maintain detailed knowledge of multiple hotel properties, offers, and packages
- Liaise with internal departments to ensure smooth guest journeys
- Represent the brand professionally via phone, email, and online channels
The candidate:
- Fluent in French and English (spoken and written)
- Previous experience in hospitality, reservations, or customer service preferred
- Confident communicator with a warm and professional approach
- Organised, detail-oriented, and comfortable working in a fast-paced environment
- High standard of personal presentation and interpersonal skills
- Proficient with Microsoft 365; knowledge of hotel CRM/reservation systems is an advantage
The salary: £35,000 per annum
French speaking Hotel Reservations Executive employer: French Selection UK
Contact Detail:
French Selection UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French speaking Hotel Reservations Executive
✨Tip Number 1
Familiarise yourself with the luxury hospitality sector. Research the company and its hotels to understand their unique offerings and guest experiences. This knowledge will help you stand out during conversations and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your French and English communication skills, especially in a customer service context. Role-play common reservation scenarios with a friend or family member to build confidence and fluency in handling inquiries and bookings.
✨Tip Number 3
Network with professionals in the hospitality industry. Attend events or join online forums where you can connect with others in the field. This can lead to valuable insights and potential referrals that may help you land the job.
✨Tip Number 4
Showcase your organisational skills by preparing for the interview with a detailed understanding of the company's properties and services. Be ready to discuss how you would manage reservations and enhance the guest experience effectively.
We think you need these skills to ace French speaking Hotel Reservations Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in hospitality, reservations, or customer service that aligns with the role.
Tailor Your CV: Customise your CV to reflect your fluency in French and English, as well as any specific experience you have in hotel reservations or customer service. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your ability to provide exceptional guest experiences. Mention your familiarity with hotel CRM systems if applicable, and express your enthusiasm for the role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are polished and professional, reflecting the high standards of the luxury hospitality group.
How to prepare for a job interview at French Selection UK
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Be prepared to answer questions in both languages and demonstrate your ability to switch between them seamlessly.
✨Know the Company Inside Out
Research the luxury hospitality group thoroughly. Understand their values, the hotels they operate, and what sets them apart in the industry. This knowledge will help you tailor your answers and show genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of examples from your past experiences where you successfully handled reservations or dealt with challenging situations, especially in a hospitality context.
✨Showcase Your Attention to Detail
As the role involves managing reservations and providing a seamless guest experience, highlight your organisational skills and attention to detail. Be ready to discuss how you ensure accuracy in bookings and maintain high standards in customer interactions.
