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For Companies At a Glance
- Tasks: Provide 1st line technical support and resolve customer queries.
- Company: A trusted UK brand with a global presence.
- Benefits: Competitive salary of up to £26,000 and opportunities for growth.
- Why this job: Join a dynamic team and make a difference in customer support.
- Qualifications: Fluent in French and experience in customer service preferred.
- Other info: Great chance to develop your skills in a supportive environment.
The predicted salary is between 15600 - 18240 £ per year.
Overview
French speaking 1st Line Support Advisor
Welshpool
Ref: 4283SF
Salary: up to £28,000 per annum (depending on experience)
Responsibilities
- Provide 1st line technical support to customers by resolving queries related to the company’s products and services
- Location: Welshpool
- Handle incoming queries by phone, email and live chat
- Ensure all calls are logged accurately
- Analyse data and respond accordingly
- Be responsible for scheduling engineering service calls
- Provide customer training on products
- Monitor and report any issues as needed
- Any additional tasks as needed by management
Candidate\\\’s Profile
- Fluent in French (written and spoken) essential
- Experience in customer service or 1st line technical support beneficial
- Excellent communication skills
- Customer focused with a high attention to details
- Good IT skills
Submit your CV and job search requirements to be considered for current and future suitable vacancies.
Are you currently recruiting? We will contact you to discuss your requirements in further details.
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French speaking 1st Line Support Advisor employer: French Selection UK
Contact Detail:
French Selection UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French speaking 1st Line Support Advisor
✨Tip Number 1
Make sure you know the company inside out! Research their products and services so you can speak confidently about how you can help customers. This will show you're genuinely interested and ready to provide top-notch support.
✨Tip Number 2
Practice your French! Since this role requires fluency, brush up on your language skills, especially technical terms related to customer support. You want to impress them with your communication skills right from the start.
✨Tip Number 3
Prepare for common interview questions related to customer service scenarios. Think of examples from your past experiences where you resolved issues or provided excellent support. We all love a good story!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at French Selection. Good luck!
We think you need these skills to ace French speaking 1st Line Support Advisor
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about providing support in French, make sure to highlight your language skills right from the start. Use clear and concise French in your application where necessary to demonstrate your fluency.
Tailor Your Experience: We want to see how your past experiences relate to this role. Be specific about any customer service or technical support roles you've had, and mention any relevant achievements that showcase your problem-solving skills.
Be Personable: Remember, we’re looking for someone who can connect with customers. Let your personality shine through in your application. A friendly tone can go a long way in showing us you’d be a great fit for our team!
Apply Through Our Website: To make sure your application gets to us smoothly, head over to the French Selection website and apply using the job reference: 4283SF. It’s the best way to ensure we see your application quickly!
How to prepare for a job interview at French Selection UK
✨Brush Up on Your French
Since the role requires fluency in French, make sure you practice speaking and writing in French before the interview. You might be asked to demonstrate your language skills, so consider preparing a few responses to common interview questions in French.
✨Know the Company Inside Out
Research the company thoroughly. Understand their products, services, and customer support philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Customer Scenarios
Think about potential customer queries you might encounter in this role. Prepare examples of how you would handle different situations, especially those that require technical support. This will demonstrate your problem-solving skills and customer focus.
✨Show Off Your IT Skills
Since good IT skills are essential for this position, be ready to discuss your experience with relevant software or tools. If you have any specific examples of how you've used technology to improve customer service, make sure to highlight those during the interview.
