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- Tasks: Provide top-notch customer service and administrative support while resolving inquiries.
- Company: Join a leading consultancy in the education sector with a global clientele.
- Benefits: Enjoy hybrid working, a competitive salary, and great perks.
- Why this job: Be part of a dynamic team that values communication and customer relations.
- Qualifications: Fluent in French, with prior customer service experience and strong IT skills.
- Other info: Opportunity to attend events and trade shows for hands-on experience.
The predicted salary is between 25000 - 25000 £ per year.
FRENCH SELECTION (FS) Ensure you read the information regarding this opportunity thoroughly before making an application. French speaking Customer Service Associate Location: Swansea Hybrid Working (3 days in the Office) Salary: £25,000 per annum plus great benefits Ref: 8162FCS To apply using our preferred format, please visit French Selection website, got to the vacancies page, search job reference: 8162FCS Website: www.french-selection.co.uk The Company: A leading service provider in the education sector with international clientele. Main Duties: To provide excellent customer service and administrative support. The Role: – To respond to customer enquiries in a timely manner – To enter and update tickets in the system and liaise with team members in order to resolve customer issues – To process invoices and payments and follow up if required – To develop and maintain long lasting customer relations to increase return business – To liaise with customers and provide updates on events details or payments – To provide basic technical support or escalate if a complex scenario – To attend events or trade shows when required The Candidate: – Fluent in French to business standard (written and spoken) – Essential – Previous experience in a customer service role- Essential – Proactive, confident and dynamic personality – Excellent communication skills – Ability to work in a fast-paced environment – IT literate The Salary: £25,000 per annum plus great benefits French Selection (FS), leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions and also for other languages. Submit your CV online on our website: www.french-selection.co.uk
French Selection UK | French speaking Customer Service Associate employer: French Selection UK
Contact Detail:
French Selection UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Selection UK | French speaking Customer Service Associate
✨Tip Number 1
Familiarize yourself with the education sector and the specific services offered by French Selection. This knowledge will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your French communication skills, especially in a customer service context. Being fluent is essential, so consider role-playing common customer scenarios to boost your confidence and fluency.
✨Tip Number 3
Highlight any previous experience in fast-paced environments during your discussions. Share specific examples of how you managed customer inquiries efficiently, as this will resonate well with the expectations of the role.
✨Tip Number 4
Be prepared to discuss your IT literacy and any relevant software you have used in past roles. Familiarity with ticketing systems or invoicing software can set you apart from other candidates.
We think you need these skills to ace French Selection UK | French speaking Customer Service Associate
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the French speaking Customer Service Associate position. Understand the main duties and required skills, especially the importance of fluency in French and previous customer service experience.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service roles. Emphasize your fluency in French and any specific achievements that demonstrate your ability to provide excellent customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in French. Mention why you are interested in working with French Selection and how your skills align with their needs.
Follow Application Instructions: Ensure you apply through the French Selection website as specified. Use the job reference 8162FCS when searching for the position to ensure your application is correctly submitted.
How to prepare for a job interview at French Selection UK
✨Showcase Your Language Skills
Since fluency in French is essential for this role, be prepared to demonstrate your language proficiency during the interview. Practice answering common customer service questions in French to show your comfort and confidence.
✨Highlight Relevant Experience
Discuss your previous customer service roles and provide specific examples of how you handled customer inquiries or resolved issues. This will help illustrate your ability to thrive in a fast-paced environment.
✨Emphasize Communication Skills
Excellent communication is key in this position. Be ready to explain how you effectively communicate with customers and team members, and share any experiences where your communication skills made a difference.
✨Demonstrate Proactivity
The company values a proactive and dynamic personality. Prepare examples of situations where you took initiative to solve problems or improve processes, showing that you can contribute positively to the team.
