At a Glance
- Tasks: Be the go-to person for customers, providing top-notch service and support.
- Company: Join a global leader in the medical manufacturing industry.
- Benefits: Enjoy a competitive salary, bonuses, and fantastic benefits.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and solving their issues.
- Qualifications: Fluent in French and have customer service experience.
The predicted salary is between 30000 - 30000 £ per year.
A well-established manufacturer specialising within the medical field. A company who have a global presence and pride themselves in providing innovative solutions, outstanding quality and exceptional value.
Responsibilities
- You will act as the primary point of contact for customers delivering exceptional service and support.
- Working closely with internal teams, you will manage enquiries, process orders and resolve issues while building strong customer relationships.
- Act as the main point of contact for customers, providing excellent service and support.
- Respond to customer enquiries via phone, email, chat, and online platforms.
- Process customer orders and provide updates on delivery schedules and order status.
- Resolve customer issues and complaints, coordinating with internal teams as required.
- Prepare quotations, maintain pricing information and follow up on outstanding quotes.
- Maintain accurate customer records and manage information across internal systems.
- Support customers with online portal access, order changes and account-related requests.
- Collaborate with colleagues and cross-functional teams to improve processes and ensure a positive customer experience.
Candidate's Profile
- Fluent in French (written and spoken) essential.
- Customer service experience required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and confidence handling complex customer enquiries.
- Proactive, organised and able to manage multiple priorities in a fast-paced environment.
Salary: £30,000 per annum plus bonus and great benefits.
French speaking Customer Service Coordinator in Dartford employer: French Selection UK
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